CK
CMH Kempster Ford Umgeni
Unclaimed Business
CK
CMH Kempster Ford Umgeni
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About CMH Kempster Ford Umgeni
CMH Kempster Ford Umgeni has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked CMH Kempster Ford Umgeni across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Mala D
1 reviews | Active since Jan 2020
4 Feb 2026, 11:25
Unfair and dishonest customer service by management at kempster ford umgeni
Had the worse experience with management at Kempster Ford, they are dishonest and sold me a defective vehicle, canceled my warranty and said I requested it to be canceled. I had the vehicle for a day and sent it back to the dealership for fixing, they kept the car for 7 weeks. I could not get any feedback and when the manager did eventually speak to me he **** about everything. The principal dealer covers up for his managers and they don't value their clients. The minute I voiced my opinion and complained I was told by the manager of that branch that I forced them to sell me a defective vehicle. The month's installment had been deducted and 2 months insurance for a vehicle I do not have. I have reached a dead end, my height of frustration and disappointment is out the roof.
Helpful (0)
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Mala D
1 reviews | Active since Jan 2020
4 Feb 2026, 11:25
Unfair and dishonest customer service by management at kempster ford umgeni
Had the worse experience with management at Kempster Ford, they are dishonest and sold me a defective vehicle, canceled my warranty and said I requested it to be canceled. I had the vehicle for a day and sent it back to the dealership for fixing, they kept the car for 7 weeks. I could not get any feedback and when the manager did eventually speak to me he **** about everything. The principal dealer covers up for his managers and they don't value their clients. The minute I voiced my opinion and complained I was told by the manager of that branch that I forced them to sell me a defective vehicle. The month's installment had been deducted and 2 months insurance for a vehicle I do not have. I have reached a dead end, my height of frustration and disappointment is out the roof.
0
Replies (0)TG
Thembakazi G
1 reviews | Active since Jan 2020
6 Dec 2023, 13:38
Disappointed by CMH Kempster Ford Umngeni
My car was serviced on the 28/11/2023 at CMH Kempster Ford Umngeni in Durban , when I pick my car I noticed that the coin box is very loose and it was not like that when I left my car😢 I am very disappointed because when am driving It hits my leg.
Helpful (0)
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Thembakazi G
1 reviews | Active since Jan 2020
6 Dec 2023, 13:38
Disappointed by CMH Kempster Ford Umngeni
My car was serviced on the 28/11/2023 at CMH Kempster Ford Umngeni in Durban , when I pick my car I noticed that the coin box is very loose and it was not like that when I left my car😢 I am very disappointed because when am driving It hits my leg.
0
Replies (0)ZS
Ziudeen S
1 reviews | Active since Jan 2020
20 Feb 2023, 19:14
Be wise and stay clear of this dealer
So today I have had one of the worst customer service experiences ever, if you ever wish to sell your vehicle again please take it elsewhere as these guys sometimes forget to stamp service books and your potential buyer would have found 10 other vehicles by the time you get your service history. So I recently purchased a Ford ecosport on behalf of my company, and it's been one hell of a ride getting service history from the unfriendly staff at this dealer, so first of all, the branch would not give me any history when I called, I was told to come in and furnish proof that we have bought this vehicle and service history would be provided(I do have this call recoded feel free to contact me for a copy) when I got there however it was another story all together, the service advisors firstly started bickering and arguing amongst themselves with no regard for the clients present, secondly they then informed me that they would only give me the history for the first 3 service( although over the phone they said they would give me the service history- but they instead gave me less than half of it ) their reasoning was that they couldn't give me the rest due to the poppy act, however why instruct me to come there with proof of ownership which wasted around 3 hours of my day only to tell me when I got there that you would only give me the first 3 service, why not just tell me over the phone to get the old owner to come in? I have been in the motor industry for quite some time now, I've worked at dealers and delt with quite a few of them and I must say to who ever owns or runs this place, things may be good now but remember your customers can fire you and your whole team by taking business elsewhere, honestly I'd rate you guys lower but 1 star because you deserve none, please get your team to act professionally and not make false promises we also have jobs to do and really don't have hours to waste following your instruction only to have you waste our time.
Helpful (0)
|Replies (0)ZS
Ziudeen S
1 reviews | Active since Jan 2020
20 Feb 2023, 19:14
Be wise and stay clear of this dealer
So today I have had one of the worst customer service experiences ever, if you ever wish to sell your vehicle again please take it elsewhere as these guys sometimes forget to stamp service books and your potential buyer would have found 10 other vehicles by the time you get your service history. So I recently purchased a Ford ecosport on behalf of my company, and it's been one hell of a ride getting service history from the unfriendly staff at this dealer, so first of all, the branch would not give me any history when I called, I was told to come in and furnish proof that we have bought this vehicle and service history would be provided(I do have this call recoded feel free to contact me for a copy) when I got there however it was another story all together, the service advisors firstly started bickering and arguing amongst themselves with no regard for the clients present, secondly they then informed me that they would only give me the history for the first 3 service( although over the phone they said they would give me the service history- but they instead gave me less than half of it ) their reasoning was that they couldn't give me the rest due to the poppy act, however why instruct me to come there with proof of ownership which wasted around 3 hours of my day only to tell me when I got there that you would only give me the first 3 service, why not just tell me over the phone to get the old owner to come in? I have been in the motor industry for quite some time now, I've worked at dealers and delt with quite a few of them and I must say to who ever owns or runs this place, things may be good now but remember your customers can fire you and your whole team by taking business elsewhere, honestly I'd rate you guys lower but 1 star because you deserve none, please get your team to act professionally and not make false promises we also have jobs to do and really don't have hours to waste following your instruction only to have you waste our time.
0
Replies (0)AR
Amith R
1 reviews | Active since Jan 2020
28 Oct 2021, 09:15
CMH Kempster Ford Umgeni -- EXCEPTIONAL CUSTOMER SERVICE
Hats off to the CMH Kempster Ford team at Umgeni (Durban). They have proven that they certainly go the EXTRA MILES to deal with all which is required to resolve and keep clients HAPPY! Special mention: Vikash Ramkisoon (Service Advisor) & Natasha (Services Manager), two key role players in making sure all gets done right. My advice, if you are a Ford Owner and want Ongoing exceptional Service and attention, then do contact the above mentioned individuals, you most certainly will not REGRET it! Well Done CMH Kempster Ford Umgeni, you have my Vote on all platforms!!! :-)
Helpful (0)
|Replies (0)AR
Amith R
1 reviews | Active since Jan 2020
28 Oct 2021, 09:15
CMH Kempster Ford Umgeni -- EXCEPTIONAL CUSTOMER SERVICE
Hats off to the CMH Kempster Ford team at Umgeni (Durban). They have proven that they certainly go the EXTRA MILES to deal with all which is required to resolve and keep clients HAPPY! Special mention: Vikash Ramkisoon (Service Advisor) & Natasha (Services Manager), two key role players in making sure all gets done right. My advice, if you are a Ford Owner and want Ongoing exceptional Service and attention, then do contact the above mentioned individuals, you most certainly will not REGRET it! Well Done CMH Kempster Ford Umgeni, you have my Vote on all platforms!!! :-)
0
Replies (0)NM
Ntokozo M
1 reviews | Active since Jan 2020
11 Jun 2021, 12:43
Ford Umgeni - Useless - Poor Customer Service- Regrets Buying A Ford
On the 28 May 2021 I took my vehicle to Ford umgeni because my Ford Figo 2018 Model is unable to lock. I spoke to Pearl and Natasha(Manager) who advised me to bring a spare key on the 4 June 21 as this was the day they booked my vehicle in to look at it. On the 4 June Natasha got the technician to look at the vehicle...The Technician later advised that he was unable to fix the lock as they would have to order parts. Today 11 June i called and spoke to Pearl who advised that the parts have arrived she then transferred me to the Technician who says that they do not have the availability to fix my vehicle this month and they given me the 6 July to bring my car in. Within this time, i am unable to lock my vehicle and i am able to use this vehicle to go anywhere and even parked at home it is not safe as it not able to lock. The insurance will not pay out if the vehicle gets stolen as it was not locked at the first place. The people at Ford Umgeni will not even refer me to another branches to fix this vehicle.. I AM AT MY WITS END AND NEED ASSIST WITH THIS VEHICLE ASAP. I HONESTLY REGRET PURCHASING THIS VEHICLE AS IT HAS SO MANY KINKS CAN SOMEONE ASSIST???????????????
Helpful (0)
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Ntokozo M
1 reviews | Active since Jan 2020
11 Jun 2021, 12:43
Ford Umgeni - Useless - Poor Customer Service- Regrets Buying A Ford
On the 28 May 2021 I took my vehicle to Ford umgeni because my Ford Figo 2018 Model is unable to lock. I spoke to Pearl and Natasha(Manager) who advised me to bring a spare key on the 4 June 21 as this was the day they booked my vehicle in to look at it. On the 4 June Natasha got the technician to look at the vehicle...The Technician later advised that he was unable to fix the lock as they would have to order parts. Today 11 June i called and spoke to Pearl who advised that the parts have arrived she then transferred me to the Technician who says that they do not have the availability to fix my vehicle this month and they given me the 6 July to bring my car in. Within this time, i am unable to lock my vehicle and i am able to use this vehicle to go anywhere and even parked at home it is not safe as it not able to lock. The insurance will not pay out if the vehicle gets stolen as it was not locked at the first place. The people at Ford Umgeni will not even refer me to another branches to fix this vehicle.. I AM AT MY WITS END AND NEED ASSIST WITH THIS VEHICLE ASAP. I HONESTLY REGRET PURCHASING THIS VEHICLE AS IT HAS SO MANY KINKS CAN SOMEONE ASSIST???????????????
0
Replies (0)AN
Arushka N
1 reviews | Active since Jan 2020
14 Apr 2021, 06:17
Poor after sales service and negligence
I would like to warn all customers that take their cars in for a service at this branch to check for any damage to your vehicle whilst it has been left at the service department. I had my bonnet catch broken and one of the service technicians reverse my car into the boom gate on two separate incidents at this particular dealership. Aside from that I was highly disappointed with the way in which the workshop manager had spoken to me as a customer. I will not be taking my vehicle there again.
Helpful (0)
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Arushka N
1 reviews | Active since Jan 2020
14 Apr 2021, 06:17
Poor after sales service and negligence
I would like to warn all customers that take their cars in for a service at this branch to check for any damage to your vehicle whilst it has been left at the service department. I had my bonnet catch broken and one of the service technicians reverse my car into the boom gate on two separate incidents at this particular dealership. Aside from that I was highly disappointed with the way in which the workshop manager had spoken to me as a customer. I will not be taking my vehicle there again.
0
Replies (0)MM
Manshil M
1 reviews | Active since Jan 2020
11 Dec 2020, 15:55
Take your business elsewhere, or risk wasting time, money and endangering your life
Take your business elsewhere if you can, or risk compromising your safety, and wasting much time and money. From the point of advertising the demo vehicle (as a gift for my father) in January 2020 CMH Kempster Ford Umgeni displayed their incredulous ineptitude at every possible juncture: false advertising, selling vehicles with visible and serious concealed defects, being unable to carry out basic administrative requirements related to a sale, substandard workshop operations including poor repair quality, and little willingness to offer quality and effective after-sales service. • False advertising: advertising a vehicle at approx. 5000km on the odometer, vs. it actually having done close to 14 000km • Visible, fixable defects: The vehicle had bodywork damages on collection, that the dealership refused to attend to • Inability to carry out basic administrative requirements: despite paying all required fees, and following all instructions, the vehicle’s registration was never done. • Concealed defects with consequential catastrophic mechanical consequences: not even 2 days of driving the vehicle, the temperature gauge was found to be inoperable. Ford was informed immediately- this happened to be on a Friday. My father was instructed to drive the vehicle to Ford for assessment on the upcoming Monday. During the course of that weekend, a stray cat somehow made its way into the engine compartment, and the consequent damage resulted in coolant loss, and engine overheating. This first became apparent when the vehicle completely stalled, after which my father immediately contacted Ford and had the vehicle towed for assessment. • Substandard workshop operations: The workshop felt that the entire engine required replacing, and didn’t think any portion fell within the warranty. The initial repair estimate was close to R120k. After much delay on the insurance’s side, they ruled my father was responsible for causing the damage to the vehicle because he allegedly stated he continued driving it after the engine temperature-warning lamp went on (this was subsequently disproven). • On requesting the workshop manager’s assistance to get information to assist with the insurance case we got no assistance. This same workshop manager subsequently was fired or resigned without warning, and afterwards this became an excuse for being further unable to assist us because of “new management”. The workshop subsequently disposed of all supposed parts that were removed without consulting us first- making it impossible to validate certain pre-existing issues or that they were actually replaced. • Shockingly poor quality repairs: Whilst taking on the insurer through the Ombudsman, I elected to pay for the repair in cash. We finally collected the vehicle in October when I used it drive my father’s belongings as we were relocating him to live with us in Cape Town. Less than a day on the road, I broke down in a deserted road in rural Eastern Cape. Several hours later, at the nearest Ford workshop, it turns out that a small clip was missing from the fuel pipe, causing a full tank of diesel to spray out. The formal assessment of that independent Ford workshop was that this could only have happened due to negligence of CMH Kempster Ford Umgeni. Negligence which could have potentially cost me my life, but- no thanks to Kempster Ford- in the end only resulted in me losing precious hours and needing to pay for the repair and fuel out of my pocket • Questionable vehicle service standards: we requested the vehicle to get its 15 000 km service whilst in the workshop. On receiving the vehicle, there was no record of this on the service book. Thereafter, their only remedy was to send something on email anyone could doctor…still no stamp in the service book. • Poor after-sales service: I would say that whilst it wouldn’t have solved the major problems, better service from their staff might have made a small difference. Nonetheless, they are inefficient, unresponsive and surly. The person installed to facilitate this was the salesperson we initially dealt with, even after we questioned why a salesperson should manage the repair and other subsequent issues. On actually pressing this person for accountability and answers, I was basically told it wasn’t his job. The Dealer Principal first claimed ignorance on the issues, then promised to return with feedback several times with no further word. On pursuing this through the Customer Relations Manager, we get cursory feedback on some issues, no engagement on the more serious ones, and then are completely ignored. In the end Kempster Ford eventually ensured the vehicle registration was completed (itself not a seamless endeavor), and finally got reimbursed for the cost of the fuel pipe repair and lost fuel, as well as the traffic fine…they have demonstrated all they are willing to do is the less than the bare minimum. I’m sure they might have some satisfied clients, but I would contend this is more coincidence than as a result of running a quality operation.
Helpful (0)
|Replies (0)MM
Manshil M
1 reviews | Active since Jan 2020
11 Dec 2020, 15:55
Take your business elsewhere, or risk wasting time, money and endangering your life
Take your business elsewhere if you can, or risk compromising your safety, and wasting much time and money. From the point of advertising the demo vehicle (as a gift for my father) in January 2020 CMH Kempster Ford Umgeni displayed their incredulous ineptitude at every possible juncture: false advertising, selling vehicles with visible and serious concealed defects, being unable to carry out basic administrative requirements related to a sale, substandard workshop operations including poor repair quality, and little willingness to offer quality and effective after-sales service. • False advertising: advertising a vehicle at approx. 5000km on the odometer, vs. it actually having done close to 14 000km • Visible, fixable defects: The vehicle had bodywork damages on collection, that the dealership refused to attend to • Inability to carry out basic administrative requirements: despite paying all required fees, and following all instructions, the vehicle’s registration was never done. • Concealed defects with consequential catastrophic mechanical consequences: not even 2 days of driving the vehicle, the temperature gauge was found to be inoperable. Ford was informed immediately- this happened to be on a Friday. My father was instructed to drive the vehicle to Ford for assessment on the upcoming Monday. During the course of that weekend, a stray cat somehow made its way into the engine compartment, and the consequent damage resulted in coolant loss, and engine overheating. This first became apparent when the vehicle completely stalled, after which my father immediately contacted Ford and had the vehicle towed for assessment. • Substandard workshop operations: The workshop felt that the entire engine required replacing, and didn’t think any portion fell within the warranty. The initial repair estimate was close to R120k. After much delay on the insurance’s side, they ruled my father was responsible for causing the damage to the vehicle because he allegedly stated he continued driving it after the engine temperature-warning lamp went on (this was subsequently disproven). • On requesting the workshop manager’s assistance to get information to assist with the insurance case we got no assistance. This same workshop manager subsequently was fired or resigned without warning, and afterwards this became an excuse for being further unable to assist us because of “new management”. The workshop subsequently disposed of all supposed parts that were removed without consulting us first- making it impossible to validate certain pre-existing issues or that they were actually replaced. • Shockingly poor quality repairs: Whilst taking on the insurer through the Ombudsman, I elected to pay for the repair in cash. We finally collected the vehicle in October when I used it drive my father’s belongings as we were relocating him to live with us in Cape Town. Less than a day on the road, I broke down in a deserted road in rural Eastern Cape. Several hours later, at the nearest Ford workshop, it turns out that a small clip was missing from the fuel pipe, causing a full tank of diesel to spray out. The formal assessment of that independent Ford workshop was that this could only have happened due to negligence of CMH Kempster Ford Umgeni. Negligence which could have potentially cost me my life, but- no thanks to Kempster Ford- in the end only resulted in me losing precious hours and needing to pay for the repair and fuel out of my pocket • Questionable vehicle service standards: we requested the vehicle to get its 15 000 km service whilst in the workshop. On receiving the vehicle, there was no record of this on the service book. Thereafter, their only remedy was to send something on email anyone could doctor…still no stamp in the service book. • Poor after-sales service: I would say that whilst it wouldn’t have solved the major problems, better service from their staff might have made a small difference. Nonetheless, they are inefficient, unresponsive and surly. The person installed to facilitate this was the salesperson we initially dealt with, even after we questioned why a salesperson should manage the repair and other subsequent issues. On actually pressing this person for accountability and answers, I was basically told it wasn’t his job. The Dealer Principal first claimed ignorance on the issues, then promised to return with feedback several times with no further word. On pursuing this through the Customer Relations Manager, we get cursory feedback on some issues, no engagement on the more serious ones, and then are completely ignored. In the end Kempster Ford eventually ensured the vehicle registration was completed (itself not a seamless endeavor), and finally got reimbursed for the cost of the fuel pipe repair and lost fuel, as well as the traffic fine…they have demonstrated all they are willing to do is the less than the bare minimum. I’m sure they might have some satisfied clients, but I would contend this is more coincidence than as a result of running a quality operation.
0
Replies (0)SS
Shane S
1 reviews | Active since Jan 2020
11 Nov 2020, 07:45
SHOCKING SERVICE
I had to take my FORD RANGER bakkie in for its 45000km service ,on booking it in I requested the service consultant to please have my indicators and aircon attended to as both were not working correctly. He said they would look at the indicators but couldnt do the aircon,my bakkie wasnt even a year old . I received a call from him during the day advising that I required new front discs which I gave the go ahead to replace They never touched the indicators A few days later I took my bakkie to Auto and Repair in Glenwood where they showed my my front right shock absorber was leaking ,how come Kempster Ford never picked this up when replacing my front discs? I then phoned Halfway Ford Waterfall whom I purchased the vehicle from and they took the bakkie and fixed the indicator's and aircon I have been going to Kempster Ford for over 20 years and probably wont go back again to purchase or service my vehicles I phoned and sent an email requesting a member of management to contact me and still waiting
Helpful (0)
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Shane S
1 reviews | Active since Jan 2020
11 Nov 2020, 07:45
SHOCKING SERVICE
I had to take my FORD RANGER bakkie in for its 45000km service ,on booking it in I requested the service consultant to please have my indicators and aircon attended to as both were not working correctly. He said they would look at the indicators but couldnt do the aircon,my bakkie wasnt even a year old . I received a call from him during the day advising that I required new front discs which I gave the go ahead to replace They never touched the indicators A few days later I took my bakkie to Auto and Repair in Glenwood where they showed my my front right shock absorber was leaking ,how come Kempster Ford never picked this up when replacing my front discs? I then phoned Halfway Ford Waterfall whom I purchased the vehicle from and they took the bakkie and fixed the indicator's and aircon I have been going to Kempster Ford for over 20 years and probably wont go back again to purchase or service my vehicles I phoned and sent an email requesting a member of management to contact me and still waiting
0
Replies (0)