ZM
Ziudeen S
Active since Feb 2023
2
Reviews
0
Industries
Reviews
2 reviews38 months ago
Joshua, You did great budd😁
I recently had the pleasure of dealing with Joshua from SMG Toyota Hillcrest and I must add, what a delight it was, Firstly he was pleasant, friendly and full of enthusiasm and very well versed with his job, the experience was phenomenal, so next time you are looking for a Toyota give Joshua a call and I'm sure you won't regret it.
56 replies
38 months ago
Be wise and stay clear of this dealer
So today I have had one of the worst customer service experiences ever, if you ever wish to sell your vehicle again please take it elsewhere as these guys sometimes forget to stamp service books and your potential buyer would have found 10 other vehicles by the time you get your service history. So I recently purchased a Ford ecosport on behalf of my company, and it's been one hell of a ride getting service history from the unfriendly staff at this dealer, so first of all, the branch would not give me any history when I called, I was told to come in and furnish proof that we have bought this vehicle and service history would be provided(I do have this call recoded feel free to contact me for a copy) when I got there however it was another story all together, the service advisors firstly started bickering and arguing amongst themselves with no regard for the clients present, secondly they then informed me that they would only give me the history for the first 3 service( although over the phone they said they would give me the service history- but they instead gave me less than half of it ) their reasoning was that they couldn't give me the rest due to the poppy act, however why instruct me to come there with proof of ownership which wasted around 3 hours of my day only to tell me when I got there that you would only give me the first 3 service, why not just tell me over the phone to get the old owner to come in? I have been in the motor industry for quite some time now, I've worked at dealers and delt with quite a few of them and I must say to who ever owns or runs this place, things may be good now but remember your customers can fire you and your whole team by taking business elsewhere, honestly I'd rate you guys lower but 1 star because you deserve none, please get your team to act professionally and not make false promises we also have jobs to do and really don't have hours to waste following your instruction only to have you waste our time.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)