Don't be fooled false assurances

I started planning my wedding in 2024, for early June 2025. I was assured that the venue was equipped with a generator, should load shedding kick in, a backup water supply should municipal water delivery fail. I booked the venue with these assurances in place.

On my wedding day, the area was affected by a power failure. So the generator powered up at 8am (while my service providers were setting up) and continued to power their sound and lighting equipment until my wedding ceremony started after 10am. Needless to say, the generator started to overheat and there were multiple power failures during my wedding ceremony, to the point that lunch was served in the dark. My service providers were only made aware of the use of the generator after the fact, at which point they indicated that they would have reduced their electricity consumption prior to the wedding had they known this detail. My service providers are well known to Kendra management, who, as part of their role, should have had the foresight to know their generator's limits. MY ENTIRE WEDDING WAS RUINED BECAUSE OF THIS! KENDRA MANAGEMENT RUINED WHAT SHOULD HAVE BEEN THE MOST SPECIAL MOMENTS OF MY WEDDING! Furthermore, they did not even have the decency to apologise to my husband and I for robbing us of the full experience of taking our vows. Ours was the only wedding on this particular day, so there were no extenuating circumstances to factor in. This is pure incompetence and lack of professionalism from the Kendra Hall.

Thanks for ruining my wedding.