DC
Disillusioned C
Active since Apr 2018
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
False advertising of Kendra Hall's facilities
I booked this venue a year in advance of my wedding, having been assured that there was a generator in the event of a power failure. Little did I (or my service providers) know that there was in fact a power outage on the day of my wedding and the generator kicked in 3 hours before my wedding started. Needless to say that halfway into my wedding the generator began to overheat, which in turn caused the power to trip multiple times, in short intervals during the most important parts of the wedding ceremony. My entire bridal experience was ruined because the most important part of my wedding was done in the dark. I received no apology or correspondence from the temple committee or Kendra's management since my wedding day. While their contract might absolve them of liability for electrical failures, they should not have falsely advertised the venue to have had adequate back up generator power. I cannot express enough how much I regret booking this venue for my wedding. Their mismanagement has caused me irreparable psychological harm and left me with the worst memories a newlywed bride could possibly have, which will stay with me for the rest of my life. Well done Kendra - you ruined a couple's and their families' once in a lifetime event.
0 replies
10 months ago
Brides - spare yourself the unnecessary tears and stress
Working with this company was the worst experience of my life. This was my experience working with them to plan 2 events: 1. I was first told that part of my decor had to be done with fresh flowers, as Sabashni "doesn't cut her silk flowers" 2. She then proceeded to force her florist upon me - she communicated directly with the florist but there were crucial mistakes such as getting the date of my event wrong. 3. After receiving an exorbitant quote for flowers, I made further enquiries with Sabashni about whether it was necessary to use fresh flowers throughout all my decor, when she went on to contradict her original comment by saying that some of the flowers could be artificial (not silk flowers through, despite paying over R 100 000 for my decor for both events) 4. The amount charged for room lighting was marked up by at least 100% - a service provider specialising in lighting gave me more than what Sabashni wanted to charge me for just lighting. 5. I changed a few centerpieces for my first function, which was discussed in a meeting with Sabashni. Despite having ample notice, she only delivered half of what was agreed upon and on the day of the event, proceeded to deny agreeing to supply the centerpieces we discussed. 6. Sabashni took forever to finalise my invoice, as she constantly made mistakes and/or omissions on my invoice after making a few small changes regarding centerpieces and flowers. She stressed me out to the point that I thought she would not complete my decor on the basis of non payment. 7. The decor I was provided with on the day of my first event was abysmal, despite Koogan Pillay being a prominent name in the industry. There were gaps in the room draping, and elements of the stage decor looked like they belonged in a landfill site. Such a prominent company with so many years of experience couldn't even be bothered to hide the base of the metal stands supporting the main structure on the stage, which looked like cardboard from the audience. 8. I later found out that the reason for the substandard decor for my first event was because Sabashni was busy with a bigger (and thus more expensive) event elsewhere. Clearly, the level of customer service received at KP Set Design depends on your bank balance 9. At my second event, Sabashni showed up with lighting that I no longer wanted from KP Set Design, a further show of unprofessionalism by her. Anybody who engages KP Set Design will have to work with Sabashni. Please don't be fooled by their marketing, there are other vendors who can supply you with similar decor without the unnecessary tears and frustration that invariably comes with working with Sabashni (unless you are spending millions on your decor, in which case customer service levels drastically improve).
0 replies
10 months ago
Don't be fooled false assurances
I started planning my wedding in 2024, for early June 2025. I was assured that the venue was equipped with a generator, should load shedding kick in, a backup water supply should municipal water delivery fail. I booked the venue with these assurances in place. On my wedding day, the area was affected by a power failure. So the generator powered up at 8am (while my service providers were setting up) and continued to power their sound and lighting equipment until my wedding ceremony started after 10am. Needless to say, the generator started to overheat and there were multiple power failures during my wedding ceremony, to the point that lunch was served in the dark. My service providers were only made aware of the use of the generator after the fact, at which point they indicated that they would have reduced their electricity consumption prior to the wedding had they known this detail. My service providers are well known to Kendra management, who, as part of their role, should have had the foresight to know their generator's limits. MY ENTIRE WEDDING WAS RUINED BECAUSE OF THIS! KENDRA MANAGEMENT RUINED WHAT SHOULD HAVE BEEN THE MOST SPECIAL MOMENTS OF MY WEDDING! Furthermore, they did not even have the decency to apologise to my husband and I for robbing us of the full experience of taking our vows. Ours was the only wedding on this particular day, so there were no extenuating circumstances to factor in. This is pure incompetence and lack of professionalism from the Kendra Hall. Thanks for ruining my wedding.
0 replies
23 months ago
Dear future customers: a lack of communication by a customer you consider purchasing from is a red flag
I submitted a query to this business and received a response from their communications manager. I followed up again a few days later and was left on read. As a small business, I gave them the benefit of the doubt so I followed up once more a few days after that and still received no response. This is very unprofessional from a customer service perspective. An acknowledgement of receipt of my query would have gone a long way in building goodwill with me, a potential customer, it might have avoided a bad review and I might have stuck around long enougj to have made a purchase from this business. However, such a basic failure at such an early point in a potential transactional relationship is a huge red flag from a customer perspective, so I would advise future customers against purchasing from this business.
0 replies
23 months ago
My first experience went as follows: I completed the process of ordering an item but when I followed up on delivery it turned out that the item was out of stock 🙁 I did eventually receive it but not as quickly as I had hoped and that initially left a bit
My first experience went as follows: I completed the process of ordering an item but when I followed up on delivery it turned out that the item was out of stock 🙁 I did eventually receive it but not as quickly as I had hoped and that initially left a bit of a sour taste in my mouth. But I gave it another try and was pleasantly surprised to find that the process and subsequent experience greatly improved. I did not experience any issues with order fulfillment. And staff were responsive to my follow up queries on a mistake I'd made on my delivery address. Overall, I've found the Beauty Bag to be a great option, especially as it avoids the hassle of dealing with international shipping and customs fees!
0 replies
82 months ago
Requesting a refund from Takealot
I received an e-mail notification from Takealot stating that my order was cancelled as their supplier was out of stock. This e-mail further stated "Please let us know if you'd prefer a refund by replying to this email" (which I did). I then received an e-mail stating "We see you are trying to reach the team at takealot.com. This is an auto-response letting you know that customer queries sent to this email address will no longer be replied to." This is a very poor showing from Takealot, especially as an online store where interactions with customers are primarily based on e-mails!
0 replies
98 months ago
Recycling account numbers and bad customer service
A service provider accidentally made a payment into a Standard Bank account that I closed. But because Standard Bank recycles account numbers (beware of this, because if you find yourself in my situation, some random person will end up with your money), I now have to bear the onus of going into a branch and going through the inconvenience of recovering my own money. If that was not enough, the customer service call center agent just hung on me when I called to query the status of this payment. Absolutely shoddy treatment from the Standard Bank call center agent and it is absolutely shocking that I stand to lose out on a significant amount of money because of a policy of recycling old account numbers! Truthfully the bad service at Standard Bank is the reason I closed my account in the first place!
106 replies
98 months ago
Contradictory information given when following up on claim submission
I submitted a claim to the medical aid for payment to my own account, having paid my service provider on the day of consultation. Despite sending my correct banking details as part of my claim submission, (together with a bank statement) CAMAF paid the claim to my old bank account. After following up on this, I corrected this oversight by 27 March 2018. I followed up once again on 3 April 2018, by which time the call centre agent stated that the claim had been loaded for payment on CAMAF's next pay payment run, and the funds should clear within 2 working days. I have now followed up more than a week later (11 April 2018) only to be told by yet another call centre agent that the funds did not bounce back from my old bank account. While I understand that the call centre agents are not to blame, what I do not understand is how I could be given contradictory information from 1 company, using 1 system and 1 finance team!
53 replies
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0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)