Shocking Service - Actually No service

On the 19th Feb I ordered a delivery for the 22nd Feb - If I didn't phone to confirm if the delivery had taken place at 3pm there would've been no delivery - They \forgot \" about it<br> <br> On the 23rd I placed another order for delivery on the 25th Feb with a specification that it needed to be delivered before 3pm - delivery never arrived - no explanation or anything really bad service - thank goodness Groupon stood by their word and gave a refund. "