Ignores warranties and super bad after sales services

What a huge disappointment from such a big brand!! I bought my Kenwood Platinum Mixer with them, which I must say I truly enjoy and it does live up to my expectations, however the food processor attachment to my mixer definitely does not! This attachment is also quite expensive for the quality. The part of the processor that takes the most strain is plastic – which means that it is plastic on metal; needless to say after only a few uses this attachment part broke.

I used my processor for nothing other than its indented function (making basil pesto) and it just broke halfway through! And to top it all off, it is still under warranty! I sent many complaints and pictures while promises were made that Kenwood would get back to me and they never did! I keep on following up and they keep on ghosting me. Such a disappointment. Now I see on other reviews that there are people who take their equipment in to Kenwood, never to see it again or hear from them either. So I have completely lost hope and trust here – even if somehow they got back to me it seems like I cannot even trust them to fix this situation. What a huge disappointment from a brand that used to be amazing. I wonder what happened.