Kenwood Home Appliances
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Kenwood Home Appliances
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Cindy L
1 reviews | Active since Aug 2025
31 Mar 2026, 15:26
Defective Kenwood Chef XL – Repeated Failures, No Reports, CPA Violation
I am lodging a formal complaint regarding a defective Kenwood Chef XL mixer purchased in December 2023 via Takealot. This appliance has now been returned twice for repairs: April 2025 – Ref: MRRN-Z804E-VJBQ June 2025 – Ref: MRRN-VBWWM-YXX9 Despite these repair attempts: No diagnostic or repair reports were ever provided, despite multiple requests The machine only functioned temporarily after each return The exact same fault has recurred yet again Most recently, the mixer stopped mid-use and is now completely unusable. This is unacceptable for a product of this nature and price. This matter clearly constitutes a latent defect, as the underlying fault persists despite repeated repair attempts, confirming that the product was not of acceptable quality at the time of supply. Furthermore, this is a direct violation of the Consumer Protection Act (CPA), which guarantees consumers the right to goods that are durable, of good quality, and free of defects. The failure to provide repair reports also reflects a serious lack of transparency and accountability. I have now issued a formal Letter of Demand to both Takealot and Kenwood, requiring: Full written diagnostic and repair reports for both repair instances A final resolution in the form of a full refund or replacement To date, I have received nothing more than an automated acknowledgement from Takealot — no report, no feedback, and no resolution. Should this matter not be resolved within the stipulated timeframe, I will proceed with escalation to the National Consumer Commission, and pursue further legal remedies available to me without further notice. This level of service and product failure is completely unacceptable. All supporting documentation, including return references and correspondence, is available on request.
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Cindy L
1 reviews | Active since Aug 2025
31 Mar 2026, 15:26
Defective Kenwood Chef XL – Repeated Failures, No Reports, CPA Violation
I am lodging a formal complaint regarding a defective Kenwood Chef XL mixer purchased in December 2023 via Takealot. This appliance has now been returned twice for repairs: April 2025 – Ref: MRRN-Z804E-VJBQ June 2025 – Ref: MRRN-VBWWM-YXX9 Despite these repair attempts: No diagnostic or repair reports were ever provided, despite multiple requests The machine only functioned temporarily after each return The exact same fault has recurred yet again Most recently, the mixer stopped mid-use and is now completely unusable. This is unacceptable for a product of this nature and price. This matter clearly constitutes a latent defect, as the underlying fault persists despite repeated repair attempts, confirming that the product was not of acceptable quality at the time of supply. Furthermore, this is a direct violation of the Consumer Protection Act (CPA), which guarantees consumers the right to goods that are durable, of good quality, and free of defects. The failure to provide repair reports also reflects a serious lack of transparency and accountability. I have now issued a formal Letter of Demand to both Takealot and Kenwood, requiring: Full written diagnostic and repair reports for both repair instances A final resolution in the form of a full refund or replacement To date, I have received nothing more than an automated acknowledgement from Takealot — no report, no feedback, and no resolution. Should this matter not be resolved within the stipulated timeframe, I will proceed with escalation to the National Consumer Commission, and pursue further legal remedies available to me without further notice. This level of service and product failure is completely unacceptable. All supporting documentation, including return references and correspondence, is available on request.
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pieter P
1 reviews | Active since Sept 2011
31 Mar 2026, 09:16
Kenwood sells plastic taste.
I bought a Kenwood coffee machine Sept 2026 and will never buy another Kenwood again. My choice in this price range was big but I decided on Kenwood because of my previous experience with this brand. Big mistake, the machine was delivered and as a coffee ***** I couldn't wait for the first brew to be finished. Big disappointment the coffee smelled and tasted like plastic. I thought it would eventually disappear but no such luck I tried vinegar instead of water but no change. I decided to try and find out from Kenwood if they have a remedy but nothing not a single word, they ignored my e-mails completely, didn't even send a received note nothing. Item was sold, they have their money, so stuff the customer. I used to love my coffee but after this **** machine I'm now a tea drinker. Kenwood must be the worst small appliance manufacturer and should be avoided. Plastic has and never will be acceptable.
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pieter P
1 reviews | Active since Sept 2011
31 Mar 2026, 09:16
Kenwood sells plastic taste.
I bought a Kenwood coffee machine Sept 2026 and will never buy another Kenwood again. My choice in this price range was big but I decided on Kenwood because of my previous experience with this brand. Big mistake, the machine was delivered and as a coffee ***** I couldn't wait for the first brew to be finished. Big disappointment the coffee smelled and tasted like plastic. I thought it would eventually disappear but no such luck I tried vinegar instead of water but no change. I decided to try and find out from Kenwood if they have a remedy but nothing not a single word, they ignored my e-mails completely, didn't even send a received note nothing. Item was sold, they have their money, so stuff the customer. I used to love my coffee but after this **** machine I'm now a tea drinker. Kenwood must be the worst small appliance manufacturer and should be avoided. Plastic has and never will be acceptable.
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Gisella F
1 reviews | Active since Nov 2025
9 Nov 2025, 08:40
Stainless steel Kenwood airfryer oven rusting health hazard
I bought a Kenwooed oven airfryer less than 2 years ago. Its still in good mechanical working order, but the whole interior has rusted, even though its supposed to be a stainless steel airfryer. No rust outside, but the whole interior has rusted. I cannot use it anymore as its become a health hazard. Kenwood used to be one of the top brands. I will never buy a Kenwood product again.
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Gisella F
1 reviews | Active since Nov 2025
9 Nov 2025, 08:40
Stainless steel Kenwood airfryer oven rusting health hazard
I bought a Kenwooed oven airfryer less than 2 years ago. Its still in good mechanical working order, but the whole interior has rusted, even though its supposed to be a stainless steel airfryer. No rust outside, but the whole interior has rusted. I cannot use it anymore as its become a health hazard. Kenwood used to be one of the top brands. I will never buy a Kenwood product again.
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