Pathetic service on Kenya Airline

They left on 01 January 2024. They checked in their baggage in Zanzibar on Kenya Airways to be fetched on arrival at OR Tambo.

They stopped at Nairobi airport in transit.

However, on arrival at OR Tambo, they were horrified to find that ONE of their bags was NOT there.

BAGGAGE NUMBER 0706KQ174856 in the name of ATREYA NAIDU.

This was baffling, and we went immediately to the Kenyan Airline offices to report the missing bag.

Since then, numerous calls ( REF. JNB KQ 39128) have been made, costing US a fortune with no feedback /updates at all from you.

My emails to customer service have been ignored as there has been NO response as well.

We are at the end of our tether.

We are almost at the end of January and you have made no effort in locating my valuable luggage or providing any updates or advising on a REFUND process.

I have read write ups on Hello Peter about similar and other problems passengers with similar problems, which have yet to be resolved.

Why have you, knowing this, not improved the security to avoid such problems?

Do you realise that we will NEVER use your airline again? And we will undoubtedly inform family and friends to do the same.

I look forward to your URGENT response, before I take the next course of reporting on Hello Peter.