Kevro order missing and no feedback from emails

I have placed an order with this company 7 days ago, I am not getting any feedback as to where my order is, I am emailing every email I have available everyday without any feedback, one of the personnel advised me to track it with the couriers, without any changes. Package is nowhere and no one working there will reply to an email. I can not believe you can still do business if you ignore a client like this.