Incompetence at its best

I wish I read the reviews prior to joining this medical aid scheme because I have never experienced such horrible service. My membership is suspended despite them having deducted funds from my account 9 days ago. When I call to enquire I am informed that the the suspension will only be lifted on the 15th of February or I can send proof. Tell me how am I required to send proof of payment when it was a debit order deduction. Now I must spend more money for medical attention despite having paid thousands of rands towards my subscription. How *********** can a scheme be ? Failing to pull records 9 days later? And yet I am expected to put my trust in them for life threatening situations while they cannot validate a debit order. A basic admin thing nxa