AM
Ambani M
Active since May 2020
8
Reviews
0
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Reviews
8 reviews2 months ago
Incompetence at its best
I wish I read the reviews prior to joining this medical aid scheme because I have never experienced such horrible service. My membership is suspended despite them having deducted funds from my account 9 days ago. When I call to enquire I am informed that the the suspension will only be lifted on the 15th of February or I can send proof. Tell me how am I required to send proof of payment when it was a debit order deduction. Now I must spend more money for medical attention despite having paid thousands of rands towards my subscription. How *********** can a scheme be ? Failing to pull records 9 days later? And yet I am expected to put my trust in them for life threatening situations while they cannot validate a debit order. A basic admin thing nxa
168 replies
39 months ago
False advertising and misleading consumer's daily
We bought a new recorder with a promotion of 1 month access to Dstv compact on the 28 January. We were billed almost R80 which we paid. Now Dstv has disconnected our services saying we must pay almost R500. When you contact them their consultants give inconsistent and misleading statements. Y'all are crooks and misleading and false advertising seem to be a thing for you
56 replies
52 months ago
Not to be trusted
My account was settled in December 2021 after Direct axis had already debited the monthly installment. So today I got a statement from Direct axis indicating that there is amount R970 due to me as the money paid was over. The funny thing is when I call them they request a proof of payment. Like how do you request a proof of payment whilst you have on record the exact amount paid??? What is a proof of payment going to achieve as they have already recorded that there is money due to me? It just shows that there is no transparency on their dealings and they just do not want to refund the money due. Such a pity how such a big Company will lower their standards to this extent. They have all the proof yet want to play hide and sick, it's disgusting.
212 replies
54 months ago
I have to beg FNB to close my cheque account
I have been requesting FNB to close my cheque account for over a week now. I took a settlement agreement and paid on Thursday 11/11/2021. To date my account has not been closed. Further to that, I have been chatting with their consultants via the FNB app since Friday requesting that my account be closed. REf number I got on Saturday the 13/11/2021 was CAS-7956629-TSK0L9. I Honestly do not think it takes over a week to close an account. Now this account will be incurring monthly fees of over 300 and I will be expected to pay it? Which is the same reason I left FNB as I could not afford their monthly fees. This is really unfair and I am at a point where am literally begging for this account to be closed.
53 replies
54 months ago
FNB will inconvenience you
FBN keeps debiting my account twice, I have made numerous attempts to stop this from happening but they keep on inconviniencing me. I cannot count the amount of money that I have lost (bank charges) due to this conduct. 😭😭😭😭. A debit order that I did not even authorise...
106 replies
61 months ago
Incompetent and pathetic
For the past 3 months FNB has been debiting my account twice for a personal loan I have with them. Each time I have to make trips to the bank to request that they reverse 1 debit order. The charges that comes with resersal are ridiculous. Despite numerous attempts to sort this out, today I wake up to multiple debits. Your incompetence is costing me, I can't wait to settle this and part ways with you for good. FNB is pathetic
106 replies
63 months ago
Lack of professionalism
Ackermans consultants are rude and speak to customers like they are fools... Stay away
112 replies
72 months ago
Zero customer service
FNB just gives me more reasons daily as to why I should part ways with them and right now I have made up my mind. You cannot introduce a new feature on the app and fail to assist your customers regarding same.
105 replies
Review Distribution
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1 Star
8 (100%)