Review ofKey Health Medical Aid
Key Health Medical Aid
1.4|67 reviews
Responds in 17 hours 10 min
A
Anonymous
1 reviews | Active since Member
22 Feb 2026, 12:55
Most pathetic systems, no email responses, broken systems.
For MONTHs now i keep emailing keyhealth to change my banking details . But I get NO response, and then EACH month the payment bounces and I need to find a way to pay it…
But wait, thats what the online login portal is for right? Doesn’t work. Cant even login and the forgot password button doesn’t work
O wait… maybe the app? Nope. Thats broken as well…
O let’s go back a couple hundred years and email them? Oops… no one replies.
But the smss theu send to remind you your cover is suspended each time rhe payment bounces regardless of you trying to update your bank details… o THATS the part that works like a charm.
Such a **** show. Honestly. It’s been months now.
It’s almost like ANC are their mentors in how this business should be run. In in that regards, i can honestly say they are winning at being worse than any government agency.
Helpful (0)
Replies (265)0
Replies (265)Key Health Medical Aid's replyOfficial
23 Feb 2026, 05:14 Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Best regards,
Key Health Medical Aid's reply23 Feb 2026, 05:14
Official
Dear member, you are welcome to post your comment on https://www.keyhealthmedical.co.za/comments/
Best regards,
Key Health Medical Aid's replyOfficial
23 Feb 2026, 05:18Dear Prashant B,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315322204.
Sincerely,
The KeyHealth team
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315322204.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply23 Feb 2026, 05:18
Official
Dear Prashant B,
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315322204.
Sincerely,
The KeyHealth team
We regret to hear about your negative experience, and we appreciate you bringing the matter to our attention.
We will be in contact soon.
Your reference: wf_315322204.
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's replyOfficial
23 Feb 2026, 05:36Dear Prashant B,
Kindly refer to the feedback e-mailed to you today, 2026/02/23.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to info@keyhealthmedical.co.za or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Kindly refer to the feedback e-mailed to you today, 2026/02/23.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to info@keyhealthmedical.co.za or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply23 Feb 2026, 05:36
Official
Dear Prashant B,
Kindly refer to the feedback e-mailed to you today, 2026/02/23.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to info@keyhealthmedical.co.za or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Kindly refer to the feedback e-mailed to you today, 2026/02/23.
KeyHealth will no longer be engaging on the issue, on Hellopeter as all the relevant information has been provided to you.
For any other enquiries kindly refer your comments to info@keyhealthmedical.co.za or log into our live chats on www.keyhealthmedical.co.za or you may call our Client Services on 0860671050
Sincerely,
The KeyHealth team
Best regards,
A
Anonymous's updateReviewer Update
07 Mar 2026, 10:18Guys this is pathetic. I’ve completed your forms, and rep**** snd received automated reply after automated reply.
Then this morning again I get this pathetic sms from you guys:
KeyHealth: Your debit order could unfortunately not be processed by your bank and your membership has subsequently been suspended. Please check your e-mail for more information.
Then this morning again I get this pathetic sms from you guys:
KeyHealth: Your debit order could unfortunately not be processed by your bank and your membership has subsequently been suspended. Please check your e-mail for more information.
A
Anonymous's update07 Mar 2026, 10:18
Reviewer Update
Guys this is pathetic. I’ve completed your forms, and rep**** snd received automated reply after automated reply.
Then this morning again I get this pathetic sms from you guys:
KeyHealth: Your debit order could unfortunately not be processed by your bank and your membership has subsequently been suspended. Please check your e-mail for more information.
Then this morning again I get this pathetic sms from you guys:
KeyHealth: Your debit order could unfortunately not be processed by your bank and your membership has subsequently been suspended. Please check your e-mail for more information.
Key Health Medical Aid's replyOfficial
09 Mar 2026, 04:22Dear Prashant B, Thank you for your comment. Please be advised that your newly submitted comment will be attended to.
Sincerely,
The KeyHealth team
Sincerely,
The KeyHealth team
Best regards,
Key Health Medical Aid's reply09 Mar 2026, 04:22
Official
Dear Prashant B, Thank you for your comment. Please be advised that your newly submitted comment will be attended to.
Sincerely,
The KeyHealth team
Sincerely,
The KeyHealth team
Best regards,