Active since Feb 2017
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65 reviews1 month ago
Worst customer service I’ve ever experienced
Guys, 2nd hellopeter complaint in less than 2 weeks. Completed all your forms, getting automated reply after automated reply and I STILL get the same ****py sms from you guys. I’ve given you the new banking details. How. An you still fail to take the money and then make it my problem I’ve done everything you wanted. KeyHealth: Your debit order could unfortunately not be processed by your bank and your membership has subsequently been suspended. Please check your e-mail for more information.
159 replies
2 months ago
Most pathetic systems, no email responses, broken systems.
For MONTHs now i keep emailing keyhealth to change my banking details . But I get NO response, and then EACH month the payment bounces and I need to find a way to pay it… But wait, thats what the online login portal is for right? Doesn’t work. Cant even login and the forgot password button doesn’t work O wait… maybe the app? Nope. Thats broken as well… O let’s go back a couple hundred years and email them? Oops… no one replies. But the smss theu send to remind you your cover is suspended each time rhe payment bounces regardless of you trying to update your bank details… o THATS the part that works like a charm. Such a **** show. Honestly. It’s been months now. It’s almost like ANC are their mentors in how this business should be run. In in that regards, i can honestly say they are winning at being worse than any government agency.
265 replies
2 months ago
When government organisations act faster than FNB
Whats the point of having a business banker if they are 1) never reachable- it was literally faster to get the cops to catch and arrest someone who committed credit card ***** versus waiting for Thandi Mlombo to get back to us (PS- even the cops said they switched from FNB to other banks) 2) when needing assistance- like login access; you just don’t get help. Card was ******, but oops- you needs card to reset your password… enter: The FNB Loop of Doom. Try calling your banker… oops- back to point 1; you can’t reach her. FNB is pathetic.
56 replies
3 months ago
FNB credit card ***** like not so helpful
Dear FNB ***** & Investigations Team, We refer to the ***** case logged on our FNB Business Credit Card, case number 2026-3391844 . We have identified the following unauthorised transactions on the card: - R5,000 card transaction on 24 December [2025] - Two ATM cash withdrawals of R2,500 each on 11 Jan [2026] As part of our internal investigation, and pending completion of the ***** affidavit, we hereby formally request the immediate preservation of all CCTV footage related to these transactions. Specifically, please ensure preservation of: - CCTV footage for all ATMs used, including lobby, vestibule, and surrounding camera coverage - CCTV footage or transaction logs for any merchant locations where the card was used - Associated ATM IDs, branch or site locations, and exact timestamps for each transaction We understand that footage is subject to retention limits and may be overwritten if not preserved. This email serves as a formal request to prevent deletion or overwriting of any footage or logs related to this case. Please confirm in writing: 1. That CCTV footage has been preserved 2. The ATM IDs and physical locations used 3. The exact timestamps for each transaction 4. The process required to formally request access to the footage (via SAPS or otherwise) We appreciate your urgent assistance, as this matter involves suspected internal ***** and the preservation of evidence is critical. When this was requested via the call for the case number we did not receive a way forward on what to do; and the call wasn’t entirely helpful Kind regards, Prashant Bhaga Director Vermont / Mintaka
56 replies
8 months ago
FNB closes holding company bank account down after messing up trading company bank account
FNB is really hanging on by a thread. The last time we needed a business account opened a few months ago, the private banker made such a mess of it and when contacted- she just never responded. Now I find out they have just closed my holding companies bank account. What a mess of a bank. I spoke to someone a few days ago at the bank who said someone would be in touch and to date- nothing. Radio silence. It’s like it’s part of the process at FNB to mess up, and then go radio silent on the client. Come on guys- is it really that hard for you to keep the wheels in at your bank. And no in advance- don't tel me to come into the branch after you messed things up all on your own. You want to keep saying that you are a digital bank, but after stuffing up repeatedly you tell your customers to come into a branch to fix your mess.
53 replies
10 months ago
43 years of business banking isn't entitled to much customer service from FNB
I’ve just bought a business thats been running for the past 40 years. For the transition- the previous owner needs to keep their bank account open, and she and I need another business account opened for the way forward. Our FNB business banker for this business has promised to call back and work things out, but to date (almost 2 weeks later) nothing from her. It’s gotten to a point where FNB is making it so hard to keep the business with them that it’s on us to open another bank account for the business with another business bank. Do you think we will consider coming back to FNB after getting that right? I don’t think so… but that doesn’t seem to be affecting FNB- who seems happy to lose a business client that they have had for the past 43 years
53 replies
10 months ago
Need an actual human to intervene instead of a standard “FA-Q” page
Takealot has always been amazing. I am just left with no other option but to resort to a Hellopeter to get some sort of a decent response We returned a PlayStation 5 over a month ago now. Granted I made a mistake by not including the free game that was included- because the game didnt need replacing- just the machine; but that’s not how their process works (no worries). I corrected that omission within a few days when they told me about it. And till this day- I have no PlayStation- and it’s over a month now. Usually I just request a refund for a faulty item- and in this case that would have probably been better (especially if I see there broken systems and processes when it comes from requesting a replacement instead of a refund. Within a week I could have just ordered another ps5 from them. I feel that would have been the wrong thing to do/ but now after multiple follow ups and BS responses I have been without something that I paid around R15k for, for more than a month- and thats not cool. Takealot- please get it together and fix this. It’s a no hassle refund within 12 months- if you are having such problems , give me the refund and I’ll order another one from you; but I can’t keep waiting and getting a political reply from you that says nothing by using many words strung together. Also, it’s difficult enough t getting to speak to a human, and if you finally get to speak to one, the customer service is non existent. Usually you guys are in point and amazing. It’s just this once that I’ve had to resort to finding another way to get to a “real person” who can step in and fix a very basic problem.
0 replies
12 months ago
Bettersure is best at leaving you with messes that need to be fixed
On a number of occasions I had roof leaks after Bettersure consultant contractors had gone out to replace geysers or do repairs etc. each of those times when I placed in a claim- it was rejected- mentioning that it was me as the property owner who failed to do roof maintenance. I luckily had a great experience with Mike at tamltt trading. He and his team were sent to one of my properties to do fixing and if it was thanks to them- Bettersure would have more business. I would have loved it if all my other experiences with Bettersure were as good as it was with dealing with Mike at tamltt trading, but unfortunately that isn’t the case. On a previous occasion, Roof tiles were left open, rain has entered the property and damaged ceilings: BetterSure’s response would always be something that helps them dodge the claim. When asking Bettersure about it- they had no system to track who there contractor was and so I had no recourse but to do the fixes myself Before that, we had a crazy storm that broke a tree and that wasn’t insured either even though the tree would have fallen into the roof- instead I was told that they can only help AFTER the tree has fallen on the roof (and I doubt they would have done that). I will happily send you the ombudsman report of how Bettersure works with the ombudsman to delay claims to a point where my property was put on the market, advertised, sold, and transferred to new owners- all before Bettersure could even get back to me (that doesn’t speak to how fast property transfers happen- it speaks to how slow Bettersure actually is). My advice with Bettersure- your focus needs to be on building a good bond with there contractor they send out to your property. With Mike at Tamltt trading I was lucky. Previous few times with the other contractors i couldn’t have been more unlucky. I had no idea who did the work from Bettersure and they magically “lost records” of who did the work and asked me to prove they did the work and I was stuck with a mess to fix.
58 replies
12 months ago
BetterSure creates more damage to properties than it fixes.
On a number of occasions I had roof leaks after Bettersure consultant contractors had gone out to replace geysers or do repairs etc. each of those times when I placed in a claim- it was rejected- mentioning that it was me as the property owner who failed to do roof maintenance. Today is just one of many days where I have reached the point of being sick and tired of the *********** service they provide. Today I found out from a tenant in the property that there is water pouring out a light fitting after Bettersure contractors replaced my geyser a few weeks ago and mentioned to him that they would be back shortly to tighten a pipe, and never did so. Ceilings damaged, water damage. This morning i didn’t even bother to register a new claim because I know the outcome from Bettersure already- and it anyone needs proof- I will happily send you the ombudsman report of how Bettersure works with the ombudsman to delay claims to a point where my property was put on the market, advertised, sold, and transferred to new owners- all before Bettersure could even get back to me (that doesn’t speak to how fast property transfers happen- it speaks to how slow Bettersure actually is). Roof tiles were left open, rain has entered the property and damaged ceilings. Now pipes were left loosened, and water has damaged ceilings- BetterSure’s response would always be something that helps them dodge the claim.
0 replies
14 months ago
BETTERSURE? MORE LIKE BETTER-SHADY! WHEN INSURANCE BECOMES A GAME OF CHASE AND PRAY!
Once again, Bettersure has outdone itself in the art of delay, deflection, and outright disappearance. It’s been a MONTH since I lodged my claim, and all I’ve received is the usual “we’ll get back to you”—or worse, complete and utter silence. This isn’t an isolated incident. This is Bettersure’s standard operating procedure. Their incompetence is so predictable that I’ve had to implement an actual SOP (Standard Operating Procedure) for my staff when dealing with them! It goes like this: 1️⃣ Call and lodge the claim. 2️⃣ Wait a week, then send a follow-up email. 3️⃣ After a month of being ignored—Hellopeter them. That’s right. Dealing with Bettersure is such a nightmare that we have a formalized strategy just to get a response! And even then, there’s no guarantee they’ll do their job. The last time I had to file a claim, Bettersure took so long to respond that my property was LISTED, SOLD, and TRANSFERRED before I even got a reply. Yet, when it comes to increasing premiums? They’re lightning-fast. Funny how that works. Bettersure, you don’t just have bad service—you have a systemic failure of responsibility. Customers are paying for coverage, not a wild goose chase. Do better.
106 replies
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4 (6.153846153846154%)
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7 (10.76923076923077%)
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54 (83.07692307692308%)