Shocking service

This happened to our elderly mother and I don’t want it happening to someone else.

Her car broke down and was towed by her insurance company directly to this dealership. She was told diagnostics were done and quoted R347,411 for a new engine.

We paid R4,830 for diagnostics. The report we received was extremely basic and didn’t include any readings or proper technical findings.

We then took the car to an independent mechanic. He replaced two parts — the thermostat and oil cooler — flushed the system, and the car was back on the road for R28,554.50. It’s been fine ever since.

We raised concerns with management and asked for a refund of the diagnostic fee and an apology. We never received a response to our final letter.

Posting this purely in the interest of consumer awareness.