KP
Key Pietermaritzburg
Unclaimed Business
KP
Key Pietermaritzburg
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Key Pietermaritzburg
Key Pietermaritzburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Key Pietermaritzburg across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jane S
1 reviews | Active since Jan 2020
17 Dec 2025, 11:55
Shocking service
This happened to our elderly mother and I don’t want it happening to someone else. Her car broke down and was towed by her insurance company directly to this dealership. She was told diagnostics were done and quoted R347,411 for a new engine. We paid R4,830 for diagnostics. The report we received was extremely basic and didn’t include any readings or proper technical findings. We then took the car to an independent mechanic. He replaced two parts — the thermostat and oil cooler — flushed the system, and the car was back on the road for R28,554.50. It’s been fine ever since. We raised concerns with management and asked for a refund of the diagnostic fee and an apology. We never received a response to our final letter. Posting this purely in the interest of consumer awareness.
Helpful (0)
|Replies (0)JS
Jane S
1 reviews | Active since Jan 2020
17 Dec 2025, 11:55
Shocking service
This happened to our elderly mother and I don’t want it happening to someone else. Her car broke down and was towed by her insurance company directly to this dealership. She was told diagnostics were done and quoted R347,411 for a new engine. We paid R4,830 for diagnostics. The report we received was extremely basic and didn’t include any readings or proper technical findings. We then took the car to an independent mechanic. He replaced two parts — the thermostat and oil cooler — flushed the system, and the car was back on the road for R28,554.50. It’s been fine ever since. We raised concerns with management and asked for a refund of the diagnostic fee and an apology. We never received a response to our final letter. Posting this purely in the interest of consumer awareness.
0
Replies (0)BF
Bruce F
1 reviews | Active since Jan 2020
17 Dec 2025, 09:45
Engine Replacement for Broken Part
My elderly mother’s Opel Mokka broke down in November 2025 and was towed by her insurance company directly from the breakdown site to this dealership. She was later quoted R347,411 for a full engine replacement, based on what we were told were completed diagnostics. We paid R4,830 for the diagnostic report. What we received was a short written summary by a service advisor, with no fault codes, readings, or technician documentation. Concerned, we took the car to an independent mechanic. He replaced a thermostat and oil cooler, flushed the system, and returned the car to full working order for R28,554.50. The vehicle has been running normally since. We raised this with dealership management and asked for an apology and refund of the diagnostic fee. Our final correspondence received no response. Posting this so other consumers, especially elderly ones, know to seek a second opinion before approving major repairs.
Helpful (0)
|Replies (0)BF
Bruce F
1 reviews | Active since Jan 2020
17 Dec 2025, 09:45
Engine Replacement for Broken Part
My elderly mother’s Opel Mokka broke down in November 2025 and was towed by her insurance company directly from the breakdown site to this dealership. She was later quoted R347,411 for a full engine replacement, based on what we were told were completed diagnostics. We paid R4,830 for the diagnostic report. What we received was a short written summary by a service advisor, with no fault codes, readings, or technician documentation. Concerned, we took the car to an independent mechanic. He replaced a thermostat and oil cooler, flushed the system, and returned the car to full working order for R28,554.50. The vehicle has been running normally since. We raised this with dealership management and asked for an apology and refund of the diagnostic fee. Our final correspondence received no response. Posting this so other consumers, especially elderly ones, know to seek a second opinion before approving major repairs.
0
Replies (0)MH
Mpumelelo H
1 reviews | Active since Jan 2020
22 Oct 2025, 12:22
WHAT A BAD EXPERIENCE WITH KEY PIETERMARITZBURG
BAD BADA BAD SERVICE. I AM WRITING THIS REVIEW THE CAR WAS TAKEN YESTERDAY MORNING FOR SERVICE AND UNTIL NOW ITS NOT SERVICED. They never sent a quotation to wesbank for approval and they sitting there an not even updating me as a client on the progress. Car slept there without an udtade telling me why its not done yesterday. today its 14:18 I decided to call them. During service they dont even adjust the handbreak which was annothter bad experience with them. NO MORE TAKING OR BUYING FROM THAT DEALER. I love ISUZU but this KEY DEALER RIPPED ME OFF SERIOUS NOT HAPPY.
Helpful (0)
|Replies (0)MH
Mpumelelo H
1 reviews | Active since Jan 2020
22 Oct 2025, 12:22
WHAT A BAD EXPERIENCE WITH KEY PIETERMARITZBURG
BAD BADA BAD SERVICE. I AM WRITING THIS REVIEW THE CAR WAS TAKEN YESTERDAY MORNING FOR SERVICE AND UNTIL NOW ITS NOT SERVICED. They never sent a quotation to wesbank for approval and they sitting there an not even updating me as a client on the progress. Car slept there without an udtade telling me why its not done yesterday. today its 14:18 I decided to call them. During service they dont even adjust the handbreak which was annothter bad experience with them. NO MORE TAKING OR BUYING FROM THAT DEALER. I love ISUZU but this KEY DEALER RIPPED ME OFF SERIOUS NOT HAPPY.
0
Replies (0)LS
Lwazi S
1 reviews | Active since Jan 2020
5 Sept 2025, 20:21
Absolutely terrible customer service. I had to contact another dealership to get my vehicle back.
The level of incompetence and disregard for customers I experienced at Key Pietermaritzburg is appalling and unacceptable. My Peugeot Landtrek (automatic), still under warranty, suffered a fault where it became stuck in “Park” and could not start, though the electronics remained on. Following procedure, I arranged for the vehicle to be sent to Key Pietermaritzburg through their own recommended roadside assistance. From that moment, my experience descended into what can only be described as a complete failure of professionalism. For two weeks, my vehicle remained at their dealership with zero communication from their side. I was the one forced to repeatedly chase for updates, only to be met with hostility. When I finally reached Zama Hlongwane (zam.hlongwane@keygroup.co.za), she displayed an astounding lack of professionalism and respect. Her tone was dismissive, her remarks were rude, and she seemed more concerned with questioning why I was “complaining” than addressing the actual issue — the fact that my car had been abandoned at their workshop with no word from anyone. This behavior is not only unprofessional but insulting. The situation deteriorated to the point where I had to bypass Key Pietermaritzburg entirely and contact Key Pinetown just to receive basic information about my own vehicle. There, I was put in contact with Zizipho Gantsho (zizipho.gantsho@keygroup.co.za), who also chose to be rude rather than helpful. The only saving grace was that by this time the vehicle had already been repaired, sparing me further exposure to their disgraceful customer service. This ordeal makes one thing clear: Key Pietermaritzburg has no respect for its customers, no urgency in handling warranty cases, and no understanding of basic communication. Their staff’s arrogance and lack of accountability are a stain on Peugeot’s brand. If this behavior is not immediately corrected, I will escalate this matter directly to Peugeot South Africa and ensure that every detail of this appalling experience is formally documented. No customer should ever be subjected to such negligence and outright disrespect.
Helpful (0)
|Replies (0)LS
Lwazi S
1 reviews | Active since Jan 2020
5 Sept 2025, 20:21
Absolutely terrible customer service. I had to contact another dealership to get my vehicle back.
The level of incompetence and disregard for customers I experienced at Key Pietermaritzburg is appalling and unacceptable. My Peugeot Landtrek (automatic), still under warranty, suffered a fault where it became stuck in “Park” and could not start, though the electronics remained on. Following procedure, I arranged for the vehicle to be sent to Key Pietermaritzburg through their own recommended roadside assistance. From that moment, my experience descended into what can only be described as a complete failure of professionalism. For two weeks, my vehicle remained at their dealership with zero communication from their side. I was the one forced to repeatedly chase for updates, only to be met with hostility. When I finally reached Zama Hlongwane (zam.hlongwane@keygroup.co.za), she displayed an astounding lack of professionalism and respect. Her tone was dismissive, her remarks were rude, and she seemed more concerned with questioning why I was “complaining” than addressing the actual issue — the fact that my car had been abandoned at their workshop with no word from anyone. This behavior is not only unprofessional but insulting. The situation deteriorated to the point where I had to bypass Key Pietermaritzburg entirely and contact Key Pinetown just to receive basic information about my own vehicle. There, I was put in contact with Zizipho Gantsho (zizipho.gantsho@keygroup.co.za), who also chose to be rude rather than helpful. The only saving grace was that by this time the vehicle had already been repaired, sparing me further exposure to their disgraceful customer service. This ordeal makes one thing clear: Key Pietermaritzburg has no respect for its customers, no urgency in handling warranty cases, and no understanding of basic communication. Their staff’s arrogance and lack of accountability are a stain on Peugeot’s brand. If this behavior is not immediately corrected, I will escalate this matter directly to Peugeot South Africa and ensure that every detail of this appalling experience is formally documented. No customer should ever be subjected to such negligence and outright disrespect.
0
Replies (0)TN
Thabi N
1 reviews | Active since Jan 2020
18 Jul 2025, 14:23
WORSE CUSTOMER SERVICE
It's the nerve for me honestly, it's the nerve of these unprofessional ****s. My mom called until she had no airtime left. A 67-year-old woman & a girl child are waiting to be picked up at Liberty Mall, in the South Africa we live in, they honestly have no care for their customers. It's going to 4pm & no update. Yvette dropped my call saying I am threating her. My sister had to step in & Yvette said that she has other people to deal with. For people in Sales the attitude is absolutely appalling. The excuses are absolutely ridiculous.
Helpful (0)
|Replies (0)TN
Thabi N
1 reviews | Active since Jan 2020
18 Jul 2025, 14:23
WORSE CUSTOMER SERVICE
It's the nerve for me honestly, it's the nerve of these unprofessional ****s. My mom called until she had no airtime left. A 67-year-old woman & a girl child are waiting to be picked up at Liberty Mall, in the South Africa we live in, they honestly have no care for their customers. It's going to 4pm & no update. Yvette dropped my call saying I am threating her. My sister had to step in & Yvette said that she has other people to deal with. For people in Sales the attitude is absolutely appalling. The excuses are absolutely ridiculous.
0
Replies (0)FM
Fikile M
1 reviews | Active since Jan 2020
11 Apr 2025, 11:49
Disappointed with My “Brand New” Citroen C3
I purchased a brand new car in December but it hasn’t felt new at all. Not long after purchase, I started hearing a squeaky sound that sounds exactly like worn-out brakes. I took it back to the dealership, but they brushed it off and said there was nothing wrong and if I want the brakes replaced, I’ll have to pay for it myself... The noise is still there and just as annoying. On top of that, I had an issue with the fuel flap, which is not something you’d expect in a new car. Most recently, a spanner icon appeared on the dashboard. When I asked the salesperson, I was casually told that it’s “probably due for a service.” That didn’t sit right with me because I was clearly told the car only needed servicing after 15,000 km or after a year—whichever came first. I’m nowhere near that. All these issues so early on have made me question the quality of the vehicle. For a car that was sold to me as new, it certainly hasn’t been performing like one. I’m starting to wonder if this was really a new car at all. Very disappointing
Helpful (0)
|Replies (0)FM
Fikile M
1 reviews | Active since Jan 2020
11 Apr 2025, 11:49
Disappointed with My “Brand New” Citroen C3
I purchased a brand new car in December but it hasn’t felt new at all. Not long after purchase, I started hearing a squeaky sound that sounds exactly like worn-out brakes. I took it back to the dealership, but they brushed it off and said there was nothing wrong and if I want the brakes replaced, I’ll have to pay for it myself... The noise is still there and just as annoying. On top of that, I had an issue with the fuel flap, which is not something you’d expect in a new car. Most recently, a spanner icon appeared on the dashboard. When I asked the salesperson, I was casually told that it’s “probably due for a service.” That didn’t sit right with me because I was clearly told the car only needed servicing after 15,000 km or after a year—whichever came first. I’m nowhere near that. All these issues so early on have made me question the quality of the vehicle. For a car that was sold to me as new, it certainly hasn’t been performing like one. I’m starting to wonder if this was really a new car at all. Very disappointing
0
Replies (0)ZM
Zama M
1 reviews | Active since Jan 2020
20 Mar 2025, 07:01
Shocking Experience with Key Pietermaritzburg & Diya Auto Solutions
I have been without a car for two years due to the terrible advice and service I received from Key Pietermaritzburg and Diya Auto Solutions. My ordeal began in August 2023 when I took my Opel Astra to Key Pietermaritzburg because it had an engine problem, causing it to stall and cut off while driving. My extended warranty insurer, MotoVantage, required the vehicle to be stripped and assessed at Key Pietermaritzburg, but the dealership delayed for months, claiming their workshop was too busy. In October 2023, after repeated follow-ups, I was advised by Brendon from Key Pietermaritzburg that stripping the vehicle there would be too expensive. Instead, he referred me to Avinash Ramsurran of Diya Auto Solutions, claiming he regularly services Key’s vehicles when their workshop is full. Trusting this recommendation was the biggest mistake. Once my car was at Diya Auto Solutions, the engine was stripped, but when it came to payment, I discovered that Avinash quoted my insurer a much higher price than his cash price. Frustrated by the dishonesty, I decided to tow my car away due to the unreasonable storage charges he began imposing. To make matters worse, my new mechanic later discovered that a critical engine component, the common rail pressure pump, was missing! When questioned, Avinash first claimed he would look for it, then became unresponsive, and finally denied ever removing it. Despite repeated inquiries, he has refused to take responsibility. When I went back to Key Pietermaritzburg to lodge a complaint, the Dealer Principal was of no help and outright denied any association with Avinash, even though their own employee referred me to him! Key Pietermaritzburg and Diya Auto Solutions have completely failed me. I have lost valuable time, incurred unnecessary expenses, and still do not have a working car due to their negligence and dishonesty. I strongly warn others to stay away from both Key Pietermaritzburg and Diya Auto Solutions. They do not care about their customers, and their referrals seem to be nothing more than a money-making scheme at the expense of desperate car owners. The saddest part I now have to go around looking for the missing part of my vehicle and neither Key Pietermaritzburg nor Diya Auto Solutions deem it necessary to compensate me ! If you have had similar experiences, please share them so others do not fall victim to these ********* business practices.
Helpful (0)
|Replies (0)ZM
Zama M
1 reviews | Active since Jan 2020
20 Mar 2025, 07:01
Shocking Experience with Key Pietermaritzburg & Diya Auto Solutions
I have been without a car for two years due to the terrible advice and service I received from Key Pietermaritzburg and Diya Auto Solutions. My ordeal began in August 2023 when I took my Opel Astra to Key Pietermaritzburg because it had an engine problem, causing it to stall and cut off while driving. My extended warranty insurer, MotoVantage, required the vehicle to be stripped and assessed at Key Pietermaritzburg, but the dealership delayed for months, claiming their workshop was too busy. In October 2023, after repeated follow-ups, I was advised by Brendon from Key Pietermaritzburg that stripping the vehicle there would be too expensive. Instead, he referred me to Avinash Ramsurran of Diya Auto Solutions, claiming he regularly services Key’s vehicles when their workshop is full. Trusting this recommendation was the biggest mistake. Once my car was at Diya Auto Solutions, the engine was stripped, but when it came to payment, I discovered that Avinash quoted my insurer a much higher price than his cash price. Frustrated by the dishonesty, I decided to tow my car away due to the unreasonable storage charges he began imposing. To make matters worse, my new mechanic later discovered that a critical engine component, the common rail pressure pump, was missing! When questioned, Avinash first claimed he would look for it, then became unresponsive, and finally denied ever removing it. Despite repeated inquiries, he has refused to take responsibility. When I went back to Key Pietermaritzburg to lodge a complaint, the Dealer Principal was of no help and outright denied any association with Avinash, even though their own employee referred me to him! Key Pietermaritzburg and Diya Auto Solutions have completely failed me. I have lost valuable time, incurred unnecessary expenses, and still do not have a working car due to their negligence and dishonesty. I strongly warn others to stay away from both Key Pietermaritzburg and Diya Auto Solutions. They do not care about their customers, and their referrals seem to be nothing more than a money-making scheme at the expense of desperate car owners. The saddest part I now have to go around looking for the missing part of my vehicle and neither Key Pietermaritzburg nor Diya Auto Solutions deem it necessary to compensate me ! If you have had similar experiences, please share them so others do not fall victim to these ********* business practices.
0
Replies (0)NM
Nkanyiso M
1 reviews | Active since Jan 2020
11 Mar 2025, 21:31
Danny and Brendan Isuzu Key PMB Messing with people lives
Danny and Brendan are managers at the service department and they are very clueless and pathetic offering worse and costly service ive ever seen in my entire life. I bought a second hand Bakkie in the Free State and it had 60 000 KM, still had service plan and warranty. A year ago we notice a certain sound and we took it ot Isuzu Key PMB for check up and they suspected the problem to be from injectors which mighty be caused by contaminated diseal. All four injectors wer courried to PE and they said the report is saying its the injectors, mind you this process took more than six months with delays and excuses after the other. After that i tried to raise the money for injectors which was 50k and i took another couple of months before they wer back going back and forth in putting the engine back together until the engine was put together a year later. Today its 13 months later while paying for the car when not moving and Danny told me that the sound or noise is still ther meaning there was a wrong diagnoses. I have spent a lot of money for testing injectors and paying for courrier services
Helpful (0)
|Replies (0)NM
Nkanyiso M
1 reviews | Active since Jan 2020
11 Mar 2025, 21:31
Danny and Brendan Isuzu Key PMB Messing with people lives
Danny and Brendan are managers at the service department and they are very clueless and pathetic offering worse and costly service ive ever seen in my entire life. I bought a second hand Bakkie in the Free State and it had 60 000 KM, still had service plan and warranty. A year ago we notice a certain sound and we took it ot Isuzu Key PMB for check up and they suspected the problem to be from injectors which mighty be caused by contaminated diseal. All four injectors wer courried to PE and they said the report is saying its the injectors, mind you this process took more than six months with delays and excuses after the other. After that i tried to raise the money for injectors which was 50k and i took another couple of months before they wer back going back and forth in putting the engine back together until the engine was put together a year later. Today its 13 months later while paying for the car when not moving and Danny told me that the sound or noise is still ther meaning there was a wrong diagnoses. I have spent a lot of money for testing injectors and paying for courrier services
0
Replies (0)