Shocking Experience with Key Pietermaritzburg & Diya Auto Solutions

I have been without a car for two years due to the terrible advice and service I received from Key Pietermaritzburg and Diya Auto Solutions. My ordeal began in August 2023 when I took my Opel Astra to Key Pietermaritzburg because it had an engine problem, causing it to stall and cut off while driving. My extended warranty insurer, MotoVantage, required the vehicle to be stripped and assessed at Key Pietermaritzburg, but the dealership delayed for months, claiming their workshop was too busy.

In October 2023, after repeated follow-ups, I was advised by Brendon from Key Pietermaritzburg that stripping the vehicle there would be too expensive. Instead, he referred me to Avinash Ramsurran of Diya Auto Solutions, claiming he regularly services Key’s vehicles when their workshop is full. Trusting this recommendation was the biggest mistake.

Once my car was at Diya Auto Solutions, the engine was stripped, but when it came to payment, I discovered that Avinash quoted my insurer a much higher price than his cash price. Frustrated by the dishonesty, I decided to tow my car away due to the unreasonable storage charges he began imposing.

To make matters worse, my new mechanic later discovered that a critical engine component, the common rail pressure pump, was missing! When questioned, Avinash first claimed he would look for it, then became unresponsive, and finally denied ever removing it. Despite repeated inquiries, he has refused to take responsibility.

When I went back to Key Pietermaritzburg to lodge a complaint, the Dealer Principal was of no help and outright denied any association with Avinash, even though their own employee referred me to him!

Key Pietermaritzburg and Diya Auto Solutions have completely failed me. I have lost valuable time, incurred unnecessary expenses, and still do not have a working car due to their negligence and dishonesty.

I strongly warn others to stay away from both Key Pietermaritzburg and Diya Auto Solutions. They do not care about their customers, and their referrals seem to be nothing more than a money-making scheme at the expense of desperate car owners. The saddest part I now have to go around looking for the missing part of my vehicle and neither Key Pietermaritzburg nor Diya Auto Solutions deem it necessary to compensate me !

If you have had similar experiences, please share them so others do not fall victim to these ********* business practices.