ZM
Zama M
Active since Oct 2020
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Shocking Experience with Key Pietermaritzburg & Diya Auto Solutions
I have been without a car for two years due to the terrible advice and service I received from Key Pietermaritzburg and Diya Auto Solutions. My ordeal began in August 2023 when I took my Opel Astra to Key Pietermaritzburg because it had an engine problem, causing it to stall and cut off while driving. My extended warranty insurer, MotoVantage, required the vehicle to be stripped and assessed at Key Pietermaritzburg, but the dealership delayed for months, claiming their workshop was too busy. In October 2023, after repeated follow-ups, I was advised by Brendon from Key Pietermaritzburg that stripping the vehicle there would be too expensive. Instead, he referred me to Avinash Ramsurran of Diya Auto Solutions, claiming he regularly services Key’s vehicles when their workshop is full. Trusting this recommendation was the biggest mistake. Once my car was at Diya Auto Solutions, the engine was stripped, but when it came to payment, I discovered that Avinash quoted my insurer a much higher price than his cash price. Frustrated by the dishonesty, I decided to tow my car away due to the unreasonable storage charges he began imposing. To make matters worse, my new mechanic later discovered that a critical engine component, the common rail pressure pump, was missing! When questioned, Avinash first claimed he would look for it, then became unresponsive, and finally denied ever removing it. Despite repeated inquiries, he has refused to take responsibility. When I went back to Key Pietermaritzburg to lodge a complaint, the Dealer Principal was of no help and outright denied any association with Avinash, even though their own employee referred me to him! Key Pietermaritzburg and Diya Auto Solutions have completely failed me. I have lost valuable time, incurred unnecessary expenses, and still do not have a working car due to their negligence and dishonesty. I strongly warn others to stay away from both Key Pietermaritzburg and Diya Auto Solutions. They do not care about their customers, and their referrals seem to be nothing more than a money-making scheme at the expense of desperate car owners. The saddest part I now have to go around looking for the missing part of my vehicle and neither Key Pietermaritzburg nor Diya Auto Solutions deem it necessary to compensate me ! If you have had similar experiences, please share them so others do not fall victim to these ********* business practices.
0 replies
19 months ago
Complaint Regarding Diya Auto Solutions
I am writing to formally lodge a serious complaint regarding my experience with Diya Auto Solutions, a company I was referred to by Key Pietermaritzburg, and a member of the Retail Motor Industry (RMI). The treatment I have received, the unexplained price inflation, the missing parts from my vehicle, and the refusal to cooperate with my insurer have caused significant prejudice and stress. To summarize the chain of events: Referral to Diya Auto Solutions: In August 2023, Key Pietermaritzburg diagnosed my Opel Astra with engine issues. Due to their inability to attend to my vehicle, they referred me to Diya Auto Solutions, vouching for their reputation and reliability. Initial Engagement with Mr. Ramsurran: On 19 October 2023, Mr. Ramsurran of Diya Auto Solutions towed my vehicle from Key Pietermaritzburg to his workshop at 39 Willowton Road, Shop No. B7. After discussing the matter with him, I authorized the stripping and assessment of my vehicle so that a report could be submitted to my insurer to facilitate repairs. Price Inflation After Insurance Authorization: Initially, Mr. Ramsurran quoted me R35,000 for the repairs. However, once I went through the process of getting Diya Auto Solutions registered on my insurer’s database and my claim was approved, he suddenly increased the price to R43,640, citing that the higher price was due to the involvement of insurance. This drastic increase of R8,640 is shocking and, quite frankly, unjustifiable. Whether paying in cash or through insurance, the repair cost should not vary so dramatically. Additionally, he demanded a R21,000 deposit despite my insurer having authorized the claim, and informed me if I do not pay the deposit he would have to charge me storage for the vehicle. This seemed like ******ion, and it was evident that we not operating on the same terms, as such I paid an amount of R5 100.00 being strip and assessment plus storage fees to get my vehicle towed away from his workshop. Missing Common Rail Pressure Pump and Unfinished Repairs: After months of delays, I had my vehicle towed from Diya Auto Solutions on 6 December 2023. I was assured that all parts had been placed in the boot, but my current mechanic informed me that the common rail pressure pump was missing. Despite multiple attempts to contact Mr. Ramsurran, I have been met with hostility, and he has refused to take responsibility or cooperate in resolving this issue. As a result, my vehicle cannot be repaired, and I have been without it for over a Year. Refusal to Cancel Insurance Authorization: Adding to my frustration, Mr. Ramsurran is now refusing to send a letter to my insurer cancelling the authorization for the claim, which is preventing me from proceeding with repairs elsewhere. His refusal to cooperate with my insurer is causing further delays and unnecessary hardship. Discriminatory Treatment: I believe that Mr. Ramsurran is taking advantage of the situation because I am a woman, operating under the assumption that women lack knowledge about cars. I do not believe he would have treated someone of the same gender as him in this manner, and his refusal to address the missing part is significantly prejudicing me. I would not recommend this company to anyone. I was misled by Key Pietermaritzburg, and as a result, I have been without a car for over a year. I have been trying to source the missing part, but to no avail, and this entire ordeal has caused me significant frustration and inconvenience.
0 replies
33 months ago
CAPITEC-WORST BANK EVER
In June 2023 I was a victim of ATM *****. in particular Capitec ATM at one of the affluent shopping centres in Pietermaritzburg. I reported the matter to Capitec and was informed that my card had been blocked, however, to my subsequent to blocking my card, there were two transactions that took place, one was a ATM withdrawal the other was a card transaction. I have recently been told by Capitec that my claim was declined and that I will not be refunded the monies that I lost. Secondly I have not been provided with reasons as to why the claim was declined and what the investigation findings where.
60 replies
47 months ago
TERRIBLE EXPERIENCE WITH GADGET CANDY HAYFIELDS PIETERMARITZBURG
I entered into a layby agreement with Gadget Candy Hayfields, Pietermaritzburg. Due to financial reason I was unable to pay the outstanding amount, I requested the store manager to allow me to take something else which would be inline with the amount of money I had already paid, he did not want me to exchange nor does he want me to cancel the agreement, instead he told me its the law and that if I do not pay the outstanding balance by end of June I will forfeit the R4500 I have already paid. Needless to say he was very rude when I tried to engage him on the matter. I have written to him regarding my rights as a consumer but I have received no response. This is the worst company I have come across, they have no regard for customer service, and it is clear that they have total disregard for consumer rights .
134 replies
63 months ago
Jocks Electrical Worst Customer Service
Terrible customer service. I called in to complain about an invoice which they billed me for yet the bill was for my mum. They allege that they contacted my mother and sent through an invoice to her but to date my mother has not received any invoice nor a telephone call from Jocks. When asked to produce evidence of the numerous occasions they have tried to contact my mother, I was informed by the owner that she would revert with the information, instead of reverting with the information I was met by a letter of demand from NDC , when I called to enquire about it was told to do whatever I want and if I want to report them I can go ahead, they don't care, furthermore that they will not and/or are not prepared to look up the information I had previously requested. Not only that I indicated to the owner that one of her employees swore me, and nothing was done about that. I have never met a company that has disregard for its customers and that speaks rudely to customers.
0 replies
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