Lwazi S

Absolutely terrible customer service. I had to contact another dealership to get my vehicle back.

The level of incompetence and disregard for customers I experienced at Key Pietermaritzburg is appalling and unacceptable. My Peugeot Landtrek (automatic), still under warranty, suffered a fault where it became stuck in “Park” and could not start, though the electronics remained on. Following procedure, I arranged for the vehicle to be sent to Key Pietermaritzburg through their own recommended roadside assistance. From that moment, my experience descended into what can only be described as a complete failure of professionalism. For two weeks, my vehicle remained at their dealership with zero communication from their side. I was the one forced to repeatedly chase for updates, only to be met with hostility. When I finally reached Zama Hlongwane (zam.hlongwane@keygroup.co.za), she displayed an astounding lack of professionalism and respect. Her tone was dismissive, her remarks were rude, and she seemed more concerned with questioning why I was “complaining” than addressing the actual issue — the fact that my car had been abandoned at their workshop with no word from anyone. This behavior is not only unprofessional but insulting. The situation deteriorated to the point where I had to bypass Key Pietermaritzburg entirely and contact Key Pinetown just to receive basic information about my own vehicle. There, I was put in contact with Zizipho Gantsho (zizipho.gantsho@keygroup.co.za), who also chose to be rude rather than helpful. The only saving grace was that by this time the vehicle had already been repaired, sparing me further exposure to their disgraceful customer service. This ordeal makes one thing clear: Key Pietermaritzburg has no respect for its customers, no urgency in handling warranty cases, and no understanding of basic communication. Their staff’s arrogance and lack of accountability are a stain on Peugeot’s brand. If this behavior is not immediately corrected, I will escalate this matter directly to Peugeot South Africa and ensure that every detail of this appalling experience is formally documented. No customer should ever be subjected to such negligence and outright disrespect.