*********** accounts , specifically Cynthia

*********** staff that cannot do their job properly. Cynthia in the accounts department incorrectly submitted my bill to medical aid and was rejected. After consulting with medical aid they confirmed funds was available ( R 3000 and the claim was only R 1560 odd) all Cynthia had to do is her job and submit it correctly with the correct codes. This was in 2023 around October, after numerous emails and phone calls she never resubmitted this, now March 2024 suddenly you are handed over ??? Obviously Medical aid wont pay it now as the year has lapsed, forcing me to pay this bill. I reluctantly paid this under forced circumstances due to one person being ***********. if you are a cash client I guess it is fine, if you have medical aid, rather choose a different service provider that has some understanding on how to submit claims. Worst of all was even in 2023 we were never emailed or notified the bill was not paid, we simply received an SMS stating we are handed over, how is that for making your job someone else's problem. Pathetic is all I can say