Two weeks ago, I bought a meal and used the kiosk option

Two weeks ago, I bought a meal and used the kiosk option. However, the kiosk charged me but could not register my order. Mr Piet advised me to place another order and assured me that KFC would most definitely refund me for the order that I could not place; hence, the money was deducted. Indeed, within a day or two, I was refunded after the intervention of another worker named Mr Jacky. Both Mr Piet and Jackey showed that they understand customer service. They handled this matter professionally.