KG
KFC Grey Owl
Unclaimed Business
KG
KFC Grey Owl
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kgositsile M
1 reviews | Active since Jan 2020
15 Jul 2025, 09:36
KFC Grey Owl Doesn't Value Its Customers
If I could give less than 1 star, I would. Horrible service, incorrect order and the worst thing is it's not the 1st time. But it is definitely the last time I ever buy there and I will make it my personal mission to make sure nobody I know buys there so they never have to deal with what I went through
Helpful (0)
|Replies (0)KM
Kgositsile M
1 reviews | Active since Jan 2020
15 Jul 2025, 09:36
KFC Grey Owl Doesn't Value Its Customers
If I could give less than 1 star, I would. Horrible service, incorrect order and the worst thing is it's not the 1st time. But it is definitely the last time I ever buy there and I will make it my personal mission to make sure nobody I know buys there so they never have to deal with what I went through
0
Replies (0)LM
Lorraine M
1 reviews | Active since Jan 2020
18 May 2025, 19:11
KFC Grey owl negligence and Uber ****
Ordered food at KFC Via Uber App paid online and the delivery guy took a picture and never left the food . He's name is Tudarai Bad service from KFC they are excluding themselves and Uber doesn't assist
Helpful (0)
|Replies (0)LM
Lorraine M
1 reviews | Active since Jan 2020
18 May 2025, 19:11
KFC Grey owl negligence and Uber ****
Ordered food at KFC Via Uber App paid online and the delivery guy took a picture and never left the food . He's name is Tudarai Bad service from KFC they are excluding themselves and Uber doesn't assist
0
Replies (0)NM
Ntsako M
1 reviews | Active since Jan 2020
14 Oct 2024, 18:24
Bad service by Kelebogile at Kfc grey owl
I had a bad experience with Kelebogile Sechanke. I had to be assisted by someone who was leavingand off duty. I was not happy with the service I received at KFC grey owl branch. I wanted to make an order at the kiosk and the lady named Kelebogile was rude and i dislike the service I received from the agent and the supervisor. The lady just rudely told me i can not make an order at the kiosk and just literally walked away and when i then walked to her side where she had decided to go stand, i asked for the manager or someone/supervisor on duty and she then said No that is not available to me and i wont be able to speak to a Manager/supervisor. I then pitched my voice a bit louder to request a supervisor and told her loudly that it is not possible to not have a manager or supervisor on duty. A lady named Nikeziwe then came and apologised on behalf of the staff member and told me she is the supervisor on duty and then asked what the issue at hand was politely and addressed the situation. I am not happy with how Kelebogile handled the issue and that the lie is what makes me most upset because all she had to do was call the supervisor and also come and try to get to a workable solution for us all to benefit both the branch and myself as the client. I request a call back on 0691023809 with the outcome and I trust that she will be dealt with and possibly be fired or get a warning so she never mistreats a client or customer again. Thanks Nikeziwe Zondwana Kelebogile Sechanke
Helpful (0)
|Replies (0)NM
Ntsako M
1 reviews | Active since Jan 2020
14 Oct 2024, 18:24
Bad service by Kelebogile at Kfc grey owl
I had a bad experience with Kelebogile Sechanke. I had to be assisted by someone who was leavingand off duty. I was not happy with the service I received at KFC grey owl branch. I wanted to make an order at the kiosk and the lady named Kelebogile was rude and i dislike the service I received from the agent and the supervisor. The lady just rudely told me i can not make an order at the kiosk and just literally walked away and when i then walked to her side where she had decided to go stand, i asked for the manager or someone/supervisor on duty and she then said No that is not available to me and i wont be able to speak to a Manager/supervisor. I then pitched my voice a bit louder to request a supervisor and told her loudly that it is not possible to not have a manager or supervisor on duty. A lady named Nikeziwe then came and apologised on behalf of the staff member and told me she is the supervisor on duty and then asked what the issue at hand was politely and addressed the situation. I am not happy with how Kelebogile handled the issue and that the lie is what makes me most upset because all she had to do was call the supervisor and also come and try to get to a workable solution for us all to benefit both the branch and myself as the client. I request a call back on 0691023809 with the outcome and I trust that she will be dealt with and possibly be fired or get a warning so she never mistreats a client or customer again. Thanks Nikeziwe Zondwana Kelebogile Sechanke
0
Replies (0)SM
Sarah M
1 reviews | Active since Jan 2020
12 Sept 2024, 09:23
Complaint Regarding Order Issue – (#DFD222520898)
Dear KFC and MR Delivery Team, I am writing to express my dissatisfaction with my recent order from KFC, delivered by DMR Delivery. Unfortunately, the experience did not meet my expectations. 1. **Food Temperature**: The food was cold upon arrival, which significantly impacted its quality and enjoyment. 2. **Incorrect Order**: I specifically requested thigh and drumstick pieces, as I do not eat white meat. However, the order did not meet this request, which caused additional inconvenience. I would appreciate it if you could look into this matter and take the necessary steps to prevent such issues in the future. Additionally, I would be grateful for a resolution to this complaint, whether through a refund or replacement. Thank you for your attention to this matter. I look forward to your prompt response. Best regards, Sarah Mashifane 0749032575
Helpful (0)
|Replies (0)SM
Sarah M
1 reviews | Active since Jan 2020
12 Sept 2024, 09:23
Complaint Regarding Order Issue – (#DFD222520898)
Dear KFC and MR Delivery Team, I am writing to express my dissatisfaction with my recent order from KFC, delivered by DMR Delivery. Unfortunately, the experience did not meet my expectations. 1. **Food Temperature**: The food was cold upon arrival, which significantly impacted its quality and enjoyment. 2. **Incorrect Order**: I specifically requested thigh and drumstick pieces, as I do not eat white meat. However, the order did not meet this request, which caused additional inconvenience. I would appreciate it if you could look into this matter and take the necessary steps to prevent such issues in the future. Additionally, I would be grateful for a resolution to this complaint, whether through a refund or replacement. Thank you for your attention to this matter. I look forward to your prompt response. Best regards, Sarah Mashifane 0749032575
0
Replies (0)MH
Mahlodi H
1 reviews | Active since Jan 2020
6 Jul 2024, 17:30
Missing Order
My order was incomplete, ordered a family feast online when I receive the order its missing 1 piece, called the store there was no answer and when I called the call center, I'm advised that they do not compensate for missing orders yet I paid the full price for the meal Order number 111768
Helpful (0)
|Replies (0)MH
Mahlodi H
1 reviews | Active since Jan 2020
6 Jul 2024, 17:30
Missing Order
My order was incomplete, ordered a family feast online when I receive the order its missing 1 piece, called the store there was no answer and when I called the call center, I'm advised that they do not compensate for missing orders yet I paid the full price for the meal Order number 111768
0
Replies (0)