I Never even received what I ordered!!!

Lady by name of Mariam there employee had No name tags on had to ask for a name for reference, made me feel like a ******** while I placed an order via the Kiosk didn't receive the sms on my phone but I paid and a receipt of payment was provided on the Kiosk, Yet the store said they couldn't trace my transaction and order while clearly I had the receipt of purchase and my bank confirmed the transaction went through, your Employees where unprofessional in handling this matter. I even told them my order number was "2051" which was the Dunked Box meal and your new Burger nice bite meal, but still they where relanted to assist me, just sort of shove me off as a nuisance.

The issue still remains I haven't received or collected that order and still I have there receipt issued by the Kiosk machine and proof of purchase from my bank, their response was due to that my transaction was written pending on my banking app as I was trying to reason with them I then called my bank they confirmed the transaction went through despite my app information but they couldn't find the order or payment transaction on the system. I was then Force to spend additional funds to eat somewhere else as the service was no more exceptable.