unsatisfied customer

i was at KFC vanderbjilpak branch the service is poor i ordered food then i had to stand in the queue to collect the food i waited in the queue for almost 30 minutes.

some older customers cant stand for a long time were also standing in the queue to order food then went to stand in the queue to collet the food and the collection is always long.

what happened to the order number system of calling the order number like other branches