KW
KFC Welgemoed Shop 15 & 16 Welgemoed Forum
Unclaimed Business
KW
KFC Welgemoed Shop 15 & 16 Welgemoed Forum
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#14
in Restaurants & Food
NPS Score
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Travis G
1 reviews | Active since Jan 2020
17 Feb 2025, 16:51
KfC far from a quality meal , can't get order right
Last three times I've got KFC from this outlet they have got the order wrong but surprisingly with the same pieces received, so tonight once again I asked for 3 x Streetwise Two with a drumstick and Breast And for 3 weeks in a row this is not what I get , the meal wasn't particularly hot either and the chicken wasn't crispy So here I am again .. complaining about KFC and trust I've already contacted the Head Office to moan about this KFC Welgemoed It's seems that the motto profit over value shines through and this is and has become the focus of KFC in general 1. It's strange that the order I asked for 3 weeks in a row got replaced with exactly the same pieces in all 3 meals .. This makes me think that cutting the breast into two pieces and selling one piece as two is actually a KFC franchise profit strategy and if not it's a owners profit strategy because 3 weeks in a row in 9 Meals in total , I never got a decent full breast and I never got a drumstick Instead I got once breast , hacked into two pieces fired and served as my meal , being that I actually cook I'm well aware of what a breast looks like and the pieces that you get when you this one piece into two serving is not even a full breast , and being that I actually want the drumstick because I enjoy the meat I'm not happy with this situation The price of the meal is actually pretty steep when you consider that you getting 1 breast divided into two pieces and served as two pieces not drumstick , not sure what the situation is but this dissatisfaction in a box I don't want to buy a breast bone costed in batter because the person who divide it could do it into equal portion , so you get one piece that's literally the breast bone and one piece aka the side portion This says a lot about KFC and how they try trick the customer, usually nthe breast has meat on it and not just batter and bone and when the customer asks for a drumstick perhaps that's what they want ?? And if KFC thinks I'm just moaning for a free meal , please check all my other complaints it's the same story ! Over and over and over What do I want as a customer! I want the the meal I requested , as advertised .. decent breast and my drumstick , with fair portion of Chips that's are served hot and fresh , by someone that is efficient and knows how to handle customers delivering a meal that is both satisfactory and value for money ! KFC Welgemoed KFC N1 City KFC N1 City Mall KFC Voortrekker road All of these KFC I frequently visit but over time as the meals have become unsatisfactory I've made it a choice to stop supporting them and now , I'm going add Welgemoed Forum onto this list of DO NOT BOTHER BECAUSE MEALS ARE NOT VALUE FOR MONEY can't get the order right can't give you value for money What is actually going on with KFC ? I remember KFC being a family happy place where these days the greed and need to put profit over a quality meal has become their theme That they are unable to get the order right 3 week in a row , tells me that this splitting the breast is more profitable than giving you the pieces you request I use to eat KFC more than once a week it's become less and less , 3 week in row same let down I won't be visiting them in any hurry. . Guys if you read , it's probably because you are unhappy with KFC , people should stand together against this profit over value system , maybe then they will take the customer more serious and stop cutting corners in the name of profit , maybe then they actually train staff to give you the pieces you ask for ... Please share this post and if you are unhappy with KFC Please post complaints and let's make sure they hear us as Customers ... We deserve a quality meal with the pieces we pay for which are ADVERTISED .. sad that the advertising is always better than the meal you receive OVER PROMISE UNDER DELIVER I have friends that live abroad in America and UK and they sent me photos of the meals they receive and it's shocking how we get taken for a ride here .. and I'm not sure if it's the franchise , or KFC South Africa being typical ****** .. that's right I said ****** because you robbing the customer of service of value of quality !! Shame on you Don't support KFC that give poor quality and bad service and can't get your order right .. go somewhere else , try somewhere else , support a local franchise I won't be buying KFC for a while ! It's a sad situation
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Travis G
1 reviews | Active since Jan 2020
17 Feb 2025, 16:51
KfC far from a quality meal , can't get order right
Last three times I've got KFC from this outlet they have got the order wrong but surprisingly with the same pieces received, so tonight once again I asked for 3 x Streetwise Two with a drumstick and Breast And for 3 weeks in a row this is not what I get , the meal wasn't particularly hot either and the chicken wasn't crispy So here I am again .. complaining about KFC and trust I've already contacted the Head Office to moan about this KFC Welgemoed It's seems that the motto profit over value shines through and this is and has become the focus of KFC in general 1. It's strange that the order I asked for 3 weeks in a row got replaced with exactly the same pieces in all 3 meals .. This makes me think that cutting the breast into two pieces and selling one piece as two is actually a KFC franchise profit strategy and if not it's a owners profit strategy because 3 weeks in a row in 9 Meals in total , I never got a decent full breast and I never got a drumstick Instead I got once breast , hacked into two pieces fired and served as my meal , being that I actually cook I'm well aware of what a breast looks like and the pieces that you get when you this one piece into two serving is not even a full breast , and being that I actually want the drumstick because I enjoy the meat I'm not happy with this situation The price of the meal is actually pretty steep when you consider that you getting 1 breast divided into two pieces and served as two pieces not drumstick , not sure what the situation is but this dissatisfaction in a box I don't want to buy a breast bone costed in batter because the person who divide it could do it into equal portion , so you get one piece that's literally the breast bone and one piece aka the side portion This says a lot about KFC and how they try trick the customer, usually nthe breast has meat on it and not just batter and bone and when the customer asks for a drumstick perhaps that's what they want ?? And if KFC thinks I'm just moaning for a free meal , please check all my other complaints it's the same story ! Over and over and over What do I want as a customer! I want the the meal I requested , as advertised .. decent breast and my drumstick , with fair portion of Chips that's are served hot and fresh , by someone that is efficient and knows how to handle customers delivering a meal that is both satisfactory and value for money ! KFC Welgemoed KFC N1 City KFC N1 City Mall KFC Voortrekker road All of these KFC I frequently visit but over time as the meals have become unsatisfactory I've made it a choice to stop supporting them and now , I'm going add Welgemoed Forum onto this list of DO NOT BOTHER BECAUSE MEALS ARE NOT VALUE FOR MONEY can't get the order right can't give you value for money What is actually going on with KFC ? I remember KFC being a family happy place where these days the greed and need to put profit over a quality meal has become their theme That they are unable to get the order right 3 week in a row , tells me that this splitting the breast is more profitable than giving you the pieces you request I use to eat KFC more than once a week it's become less and less , 3 week in row same let down I won't be visiting them in any hurry. . Guys if you read , it's probably because you are unhappy with KFC , people should stand together against this profit over value system , maybe then they will take the customer more serious and stop cutting corners in the name of profit , maybe then they actually train staff to give you the pieces you ask for ... Please share this post and if you are unhappy with KFC Please post complaints and let's make sure they hear us as Customers ... We deserve a quality meal with the pieces we pay for which are ADVERTISED .. sad that the advertising is always better than the meal you receive OVER PROMISE UNDER DELIVER I have friends that live abroad in America and UK and they sent me photos of the meals they receive and it's shocking how we get taken for a ride here .. and I'm not sure if it's the franchise , or KFC South Africa being typical ****** .. that's right I said ****** because you robbing the customer of service of value of quality !! Shame on you Don't support KFC that give poor quality and bad service and can't get your order right .. go somewhere else , try somewhere else , support a local franchise I won't be buying KFC for a while ! It's a sad situation
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Replies (0)AV
TG
Travis G
1 reviews | Active since Jan 2020
7 Oct 2024, 12:55
KFC Welgemoed Forum , Yum Yum
So I said I'm going to post reviews about my experiences with KFC by no means was I joking , it's a product I enjoy but unfortunately the time has come to find the good ones and hopefully point out the bad ones Let's talk about KFC Welgemoed shop 15 and 16 at the Welgemoed forum KFC outlet at Welgemoed forum on Thursday 03 October 2024 @ about 17:20 was excellent and I'm not just saying this because after a series of bad experiences prior to this date I've become a serious critic of KFC I visited this KFC it was not for a long time but a good time and more importantly a GOOD MEAL and it's was a good meal indeed. I can say on this occasion KFC was spot on , efficient friendly and offered up a quality experience that one would expect from a franchise like KFC This is certainly one of better KFC I've visited recently and remember I'm rating and reviewing this visit it doesn't mean it's always like this but on Thursday 03 October 2024 the shop was easy to access , there wasn't excessive noise The service was professional and friendly thanks Nokubonga, staff were presentable and nice and neat in there uniforms, NOKUBONGA spoke nice and clearly and you could see the attention given to me as a customer The store was nice and clean 👍 and didn't smell of old cooking oil Nokubonga was friendly , welcomed me to the store and took my order , asked the right questions Which pieces would I like , could she include a cold drink and was there anything else I would like while I wait? One thing I liked was that the requested pieces of chicken actually reflect on the receipt so there is no excuse for getting the order wrong and notice some KFC don't do this .. It took about 5 minutes from ordering to receiving my meal and I was on my way ! The meal was fresh and the chicken was HOT crispy not oily and the chips were fresh and a decent portion ! Even after traveling from Welgemoed about 5km to my home the food was piping hot and everyone enjoyed the meal Got home opened the boxes and the meal was exactly what I expected! Customer service was excellent and the food was 👍 great I can honestly say I enjoyed the entire experience and will be stopping in at Welgemoed KFC again without a doubt Hopefully this level of service and a quality product will be the normal and is consistent at Welgemoed KFC let's see the next time Im there Because what I have come to realise is Unfortunately some days are better than others at these different KFC franchises To KFC Welgemoed I say well done and thank you , keep up the good work and I will see you soon *** One thing I did notice was that your slip tears off and leaves the bottom section on how to contact KFC customer off *** THIS IS IMPORTANT!! The parts on the slip that says the following was cut off For Customer Care please contact our customer careline on 0860100222 or email KFCcustomercare@dsg.co.za Not sure why ? But you want to look into it as this is very important and customers need to know how to contact customer services You would hate for us to think this was a franchise being sneaky trying to avoid bad comments by setting the machine to cut off before customer care details Sort it out KFC Welgemoed and well done on the awesome meal and excellent service Friends and Readers if you are reading this and want some good KFC and you are near Welgemoed Stop in at the KFC Welgemoed Forum and let us know what you think !
Helpful (0)
|Replies (0)TG
Travis G
1 reviews | Active since Jan 2020
7 Oct 2024, 12:55
KFC Welgemoed Forum , Yum Yum
So I said I'm going to post reviews about my experiences with KFC by no means was I joking , it's a product I enjoy but unfortunately the time has come to find the good ones and hopefully point out the bad ones Let's talk about KFC Welgemoed shop 15 and 16 at the Welgemoed forum KFC outlet at Welgemoed forum on Thursday 03 October 2024 @ about 17:20 was excellent and I'm not just saying this because after a series of bad experiences prior to this date I've become a serious critic of KFC I visited this KFC it was not for a long time but a good time and more importantly a GOOD MEAL and it's was a good meal indeed. I can say on this occasion KFC was spot on , efficient friendly and offered up a quality experience that one would expect from a franchise like KFC This is certainly one of better KFC I've visited recently and remember I'm rating and reviewing this visit it doesn't mean it's always like this but on Thursday 03 October 2024 the shop was easy to access , there wasn't excessive noise The service was professional and friendly thanks Nokubonga, staff were presentable and nice and neat in there uniforms, NOKUBONGA spoke nice and clearly and you could see the attention given to me as a customer The store was nice and clean 👍 and didn't smell of old cooking oil Nokubonga was friendly , welcomed me to the store and took my order , asked the right questions Which pieces would I like , could she include a cold drink and was there anything else I would like while I wait? One thing I liked was that the requested pieces of chicken actually reflect on the receipt so there is no excuse for getting the order wrong and notice some KFC don't do this .. It took about 5 minutes from ordering to receiving my meal and I was on my way ! The meal was fresh and the chicken was HOT crispy not oily and the chips were fresh and a decent portion ! Even after traveling from Welgemoed about 5km to my home the food was piping hot and everyone enjoyed the meal Got home opened the boxes and the meal was exactly what I expected! Customer service was excellent and the food was 👍 great I can honestly say I enjoyed the entire experience and will be stopping in at Welgemoed KFC again without a doubt Hopefully this level of service and a quality product will be the normal and is consistent at Welgemoed KFC let's see the next time Im there Because what I have come to realise is Unfortunately some days are better than others at these different KFC franchises To KFC Welgemoed I say well done and thank you , keep up the good work and I will see you soon *** One thing I did notice was that your slip tears off and leaves the bottom section on how to contact KFC customer off *** THIS IS IMPORTANT!! The parts on the slip that says the following was cut off For Customer Care please contact our customer careline on 0860100222 or email KFCcustomercare@dsg.co.za Not sure why ? But you want to look into it as this is very important and customers need to know how to contact customer services You would hate for us to think this was a franchise being sneaky trying to avoid bad comments by setting the machine to cut off before customer care details Sort it out KFC Welgemoed and well done on the awesome meal and excellent service Friends and Readers if you are reading this and want some good KFC and you are near Welgemoed Stop in at the KFC Welgemoed Forum and let us know what you think !
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Replies (0)