TrustIndex
0
Ranking
#7
in Utilities
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
Khanyisa Prepaid has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Khanyisa Prepaid across 2 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
When is the time to get my electricity rebate it took forever. I was always getting my rebate between 1st and 5th. 2024 I didn't get rebate. I send my bank statement still not paid. 2025 December still. They don't want to pay. Now is February not yet receive rebate. On the 6th I called and told to send email to info@khanyisa.co.za still no reply.
1 reviews | Active since Jan 2020
When is the time to get my electricity rebate it took forever. I was always getting my rebate between 1st and 5th. 2024 I didn't get rebate. I send my bank statement still not paid. 2025 December still. They don't want to pay. Now is February not yet receive rebate. On the 6th I called and told to send email to info@khanyisa.co.za still no reply.
1 reviews | Active since Jan 2020
I am writing to express my frustration regarding the inconsistent timing of my electricity rebate payments. Every month, the payment arrives on different dates, and I find myself needing to contact customer service multiple times to inquire about the status of my payment. Despite being assured that the payment will be made by the end of the day, I often find that no payment has been received, which has caused significant inconvenience on my end. I have tried to be patient and understanding, but this situation has become untenable. It is important for me to have clarity and reliability regarding financial matters, and this lack of communication and inconsistency is unacceptable. I believe a more structured and timely approach to handling these payments would benefit not only me but other customers as well. preferably someone in a supervisory role or the director of the company, could reach out to me directly to address this issue.
1 reviews | Active since Jan 2020
I am writing to express my frustration regarding the inconsistent timing of my electricity rebate payments. Every month, the payment arrives on different dates, and I find myself needing to contact customer service multiple times to inquire about the status of my payment. Despite being assured that the payment will be made by the end of the day, I often find that no payment has been received, which has caused significant inconvenience on my end. I have tried to be patient and understanding, but this situation has become untenable. It is important for me to have clarity and reliability regarding financial matters, and this lack of communication and inconsistency is unacceptable. I believe a more structured and timely approach to handling these payments would benefit not only me but other customers as well. preferably someone in a supervisory role or the director of the company, could reach out to me directly to address this issue.
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