False assumptions

We reserved a booking for 16 people at khumbula iafrica all of a sudden we get a mail which stated that they can not accommodate us as we too many, we will be making noise, I don't know what gave that lady the impression that we gonna make noise, we feel so disrespected honestly because we wanted to go there to have piece of mind, we could have chosen any other resort but we opted for khumbula iafrica but then they decided to shove our business in our faces