Birthday group booking turned horrid

We made a booking on the 11th of September 2020 for the 26th of September 2020 at 11am at Khutsong Wellness Spa for 8 ladies. It was supposed to be a birthday party booked for a friend of mine and it turned into a nightmare. We booked the Gold Pamper Package which was supposed to include an aromatherapy back, neck and shoulder massage, an Indian head massage (which we didn't receive), back hot stone, back exfoliation (we also didn't receive), anti-aging hand treatment (which we had to ask for), dry feet treatment and express facial (which we also didn't receive). Our bookings were confirmed and a deposit was made. The morning of, we made full payment when we got there with no issues. We arrived late and only started our treatments at around 11.30 and agreed on having our treatments cut by half an hour. We had only received a full body aromatherapy massage, and a back hot stone massage. We were then moved to another room to receive our dry foot treatment and were moved to the waiting room at 12.30pm, our treatments were supposed to end at 1pm. When we did complain about our manicures/anti-aging hand treatments, we were told that there was confusion on their part and we were booked for a silver package and not a gold package, this was after making full payment for the gold package. The the******s then told us that reception is always confused and this happens regularly and that there was a shortage of the******s for our treatments. The end of our spa day was just the worst as we asked them if we could have champagne in the waiting area (which we supplied on our own), they refused to let us drink it in the spa and we were told to go outside and have it and that alcohol was not allowed, this is not stated on the website and most spas allow it so I'm not too sure what the issue was. We were then told we are being too loud and basically that we needed to leave as customers were complaining. Khutsong knew in advance that they were receiving a birthday group and should have made provisions for this. Their website states that they take group bookings on Saturdays which include Corporate Parties, Bridal Showers, Children Parties & Birthday Parties. How do you expect group bookings to be absolutely silent??? A birthday party which was supposed to be memories for a dear friend just turned into a horrible morning thanks to Khutsong Wellness Spa.