THE WORST CUSTOMER SERVICE EVER!!!

I cancelled my services with Khwela Power Metering as I am moving and luckily to my old electricity supplier Impact Metering which in 8 years I never had a problem with and received excellent customer service.<br> I send my cancellation and asked that they will confirm receipt which they did along with information regarding my deposit and that my last account will be deducted from my deposit. I did not pay my account as was stipulated. Today, 13th of April 2016, my housekeeper phoned me to say a letter was dropped of and the electricity is cut. I phoned Khwela immediately to investigate as I am a single Mom with a child and cannot sit without electricity.My credit controller Rene Poonsamy, as usual was very unhelpful, not interested in my complaint and just advice that I must pay the bill, letter that was delivered and re connection fee. He said that on the 7th the delivered a final demand letter which cost the customer R159. On the 7th my housekeeper was at my home and did not receive anything. If it was delivered then I would have phoned them and queried the fact that their mail says don't pay your last account but now I receive a final demand and the account would have been paid.