Kia Boksburg disgusted in the service

My terrible experience with KIA Boksburg;

Good day

Hope you are well,

URGENT ATTENTION!!

This email serves as a complaint email regarding my Brand New 2022 Kia K2700.

The vehicle was bought in November 2022 from sales representative Dylan from Kia East Rand .

The vehicle was driven by myself since November 2022, after filling up for the first time with a full tank of Diesel I noticed I was only getting 398km from the full tank with driving it in the reserve tank 15km. My thoughts were the vehicle was brand new so maybe it needed to wear in . I proceeded to drive it filling up another x3 times after with full tank , realizing that the vehicle is still only doing 398 km per full tank . I had now driven roughly 1500km .

When my wife went to collect the number plates and license disc on the 2nd December 2022 , she reported the terrible diesel consumption to Dylan who was our sales representative of sale on this vehicle. Dylan then reported it to the service workshop one of the gentleman said "cause the vehicle is new its still got to wear in" .

So we proceeded to drive the vehicle a further +-1500km only to find out that the diesel consumption is still terrible at +-398km to a full tank. I then sent Dylan a message reporting that I am not happy with the Kia K2700 diesel consumption as when I bought the vehicle Dylan stated " diesel consumption on the Kia is approximately +-9-10 ltrs to 100km ". He then reported it to the workshop and they said we should fill up x3 times and record the km each time of filling up , which we done so and noticed each time we only do +-399km on a full tank. (Keeping in mind this should be a 60-63ltr tank) . I phoned Dylan once I had all x3 slips with km reported on , and he said "I should speak to the service department to book it in for assessment "

On the 15th February 2023 @ 07:10am I booked it in for a as*****t at Kia East Rand workshop , they advised me I will get a call later that day when the vehicle is ready and I never received No call! On the 16th February 2023 I called the service department the receptionist said the service lady will call me back this morning ,NEVER received NO call , I called again in the afternoon eventually getting through to service lady Amelia ,she said " she needs to check with workshop what is going on" , she will call me back . Later in the Afternoon Amelia called saying " the diagnostic machine is saying that there is a issue with the fuel sending unit so they have ordered it , it will be ready tomorrow 17th February 2023 , i then asked "HOW IS THIS POSSIBLE, CAUSE IT IS A BRAND NEW VEHICLE?? Amelia responded "it is a manufacturer problem". On the 17th February 2023 I had not heard back from Amelia regarding my vehicle, so I called Dylan explaining everything to him he said "he will go up there to service department and see what's goin on." Later I received a call from Amelia saying "they are busy fitting the part she will call me when it goes to wash bay". Later in the Afternoon I received a call from Amelia saying " the vehicle is ready for collection "

I collected the vehicle at around 16:45pm , requesting a full report and conclusion as to what the problem was , Amelia gave me a report/cost of parts which was fitted.

Today the 22nd February 2023 , the vehicle is approaching to go onto reserve tank and I notice the km's are on 310km driven from full tank ,which indicates to me there has been no difference from when I brought the vehicle into Kia East Rand on the 15th February 2023 to repair the fault of manufacture until now.

This now is affecting my buisness as this is a work vehicle so everytime I have to bring the vehicle in to Kia for them to try and find the problem, I am loosing money everyday this vehicle is not at work!!! Not only am I loosing money by this vehicle been in at Kia but loosing money everytime I need to fill up diesel as I am only getting 398km on a full tank.

When buying a vehicle I decided to buy a Brand New Vehicle so that I wouldn't have any problems , I am now having more problems!!!

I need Kia to come to the party and provide me with a permanent solution to this issue , as well as reimburse me for all lost diesel as I do not think this is fair for the customer to be suffering from a manufacturers fault!

I have attached the report supplied by Kia, aswell as the x3 diesel slips with km recordings.

I hope this matter will be regarded as a urgent matter , and I look forward to your response. ___________________________________________________________

Reply there after

Dear Greg

Apologies for the wait.

We have been up and down with technical.

We have sent through the concern as per your email below.

They have come back to us as the fuel consumption on the bakkie estimation is done on special test conditions.

They have also advised that the fuel consumption will vary from circumstances such as different loads on the Van and the canopies fitted to the vehicle.

As per technical KIA SA the spec of 9 km/l is only an indication.

I have also addressed the issue with Amelia with regards to the service you have received and from our side I sincerely apologise for that as it was a bit of an uncontrollable issue, but we will stive to get the standard back to normal.

I have tried all avenues with the concern, if you are not satisfied with the report from Technical, please address the issue with Kia Sa as they have more authority over the technical department.

Best regards.

Kia East Rand Conrad Cloete Kia Service Man

E: conradc@kia.co.za T: 27 118 265 533 C:

Cnr Rietfontein & Madeley Road, Boksburg, Boksburg, Gauteng, , ZA _______________________________________________________________________________

I am taking this further.

I have awaited and no solution provided, i will be using my buyers rights now.