Kia Dealership East London

Kia Dealership /second hand division gives shocking service

On the 12th of May we started visiting motor dealers in East London looking for a car for our daughter. After visiting a few we entered the Kia(second hand) dealership in Nahoon. We walked straight up to the vehicle that had got our attention. After looking at the car for a few minutes the salesman approached. We asked him a few questions, then my husband asked about a "cash price". He said that he could not answer that, we would need to ask his manager. He walked over and informed the manager who was sitting a few meters away that we wanted to speak to him. The manager continued to sit at his desk for some time until we in the end approached him at his desk. R163 000 he said! After looking at the car again we asked to take it for a test drive. This was arranged. On returning from the test drive we informed the salesman that we would like to purchase the car. Please keep in mind that we are requesting to buy a car off the floor for R163 000. No credit applications necessary. The salesman then went about telling us what he needed from us. And this is where i was reminded why five years earlier i ended up travelling to Queenstown to buy a Kia vehicle instead of dealing with this dealership! He first asked us for our details, which we provided. after spending what felt like an eternity there we left thinking that he had what he needed to process the paperwork. He then contacted us to say that he also needed our proof of address, i did ask why he didn't ask for that while we were sitting with him. I then delivered the proof of address. he then let us know that "Oh he also needs a certified copy of the ID". OMW, why didn't you say so? On the day we were due to make payment, I arrived at the dealership to pay, I was told that they could not accept the cash but that i could deposit it into their bank account...why not tell me that when i asked? The salesman was instructed to take me to the bank to deposit the money into the banking details provided. I do have a car of my own, but i assumed they wanted to observe me do the deposit, MAYBE! Yet when we arrived at the bank he just switched off his car and said we should go on in. After completing the business in the bank and coming out the salesman had locked his car and gone off to do his own business. I had to phone and ask to speak to a manager to request that they phone him and tell him that we are now waiting in the street. on Saturday the 15th of May we collected the car. We were told that a temporary plate would be on until the new ones would be available. A couple weeks later my daughter received a message from the salesman to say that her father owes R5000 at the traffic department and so they can issue the disk. we are business people so it took a few days for my husband to go to the traffic department to sort out the problem. Turns out it was R800 for a trailer that was sold some years back and definitely not R5000! My daughter then let the salesman know that the matter had been cleared up and they could proceed with licensing the car. When my daughter arrived at the dealership to have the new plates put on she was handed the papers and told to go to the post office or traffic department to fetch her cars disc. Now, exactly what did i pay these people a licensing fee for if they are just going to hand it to her to do?? No manager seems to take the matter seriously and we have been treated extremely poorly. I can only imagine that the car sales industry must be booming if this is how they can afford to treat a cash buyer! I would like to make it very clear that this dealership can be happy that they had the exact car that we were wanting on their floor because if it were based on their service we would have taken our cash elsewhere!!! It's now the 5th of June and the second set of temporary plates have expired and even after me storming into the branch on Friday and demanding that something be done as the car is now parked in our garage as it can't be used on the road. I spoke to a "NEW" manager on Friday morning and expected something to be done but it seems that he is fitting in really well and has done absolutely nothing to correct the situation. I had to go there again today Monday 5th, only to be faced with a salesman who knows nothing and a manager who is unavailable!