Kia Cape Town (Sliced Cheese)

So this is a two part mini series...

The service provider excelled and put my trust back in a brand < Take a second to appreciate this statement.

Let's go on a little tangent shall we...

2012 Sorento, She's serviced us well and only ever needed a brake pad here and a window wiper there (spoiler alert: <insert plot twist in part 2 here>)...

She would get her annual treatment at a o service center ( not the one being reviewed) , simply because this is where I met her the first time. Ofcourse I was going to give her the best (albeit for insurance purposes)...

So I take her in in November 2020 for a scheduled check up on an airbag light thats been bugging me for 2 days, turns out she needs a sensor replaced and a few other things...I resume custody at the end of the day and get the most disgusting smell from the A/C...I immediately phone the service e center and I go hey....I'll bring her back in the new week because as always, you guys caught on <insert unromantic word> ....

Following day, Murphy strikes, lady forgets she's driving together with her attention and her almost new Polo falls into depression as it has a chat with my towbar and bumper...

I phone said service e center and I explain the car won't be coming in as its off to the panelbeaters.... not the best time for this to happen with the pandemic, lockdown restrictions and time of year...2 months later, car sorted... a/c smell still apparent... phone them up and make appointment to bring my baby in for a full diagnostic on the aircon....

Phone call...you can collect...only a regas was needed... shot! Perfect...one or two issues with the bill but thats for part 2 yes...

3 weeks later...same thing happens...at this point, context to be given in my other review, I'm pretty much less than impressed with these folk and decide to take my pride to the guys at CPT KIA...

At this point I've pretty much had it with the brand and everything they stand for...

I phone the service manager at KIA CPT..@Morne... one phone call, and I believed my baby was the best thing since sliced cheese, see... this manager took the time to listen to my nagging and sagging and heard me, moral, he heard me and empathized and offered to do the diagnostics again at no cost...I mean at this point I'm chucking the thoughts of owning a fortuner or a Q7 out the window...

I take her in... then I meet @Savannah...what a pleasure... eventually, she came back with the diagnostics and delivered the bad news that there's greater problems but she walked the journey with me, she was uberpatient with me through my many telephone calls requesting feedback or just the heart rate of my baby, I guess she didn't appreciate how much this meant to me, it was elevated when I collected and realized she would have approximately 19 seconds between servicing her customers while I was there, yet recalled each one and their car, I would liken her to the old school house call type family gp's (relax im not that old, I wasn't around then)...

Its been an absolute pleasure and I cannot wait to do more business with you guys and I have this sneaky suspicion my baby is going to do just fine under your mechanicship(? >its a word now!)