KC
Kia Cape Town
Claimed Business
KC
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Denroy
1 reviews | Active since Jan 2020
17 Nov 2025, 11:17
Staff member cant follow instructions on how to do a software update on infortainment software on a vehicle
My experience at the Kia Cape Town, was very poor. The service advisor by the of Ricardo Meyer, would pretend to know what he is doing when clearly he does not what took me about 20 minutes they couldn't even do in 3 weeks by updating my infortainment system software on my Kia Seltos. I was told only what I wanted to hear not what I was supposed to hear. Like I always say if you dont know what you are doing go and seek advice from people do not over promise what is not in scope of your work. Long story short, I followed a simple instruction to update my vehicle what not even a service advisor could do. It goes to show that its either nobody reads with understanding or just cant do simple task. Kia motors I hope that when you employ people that they actually know what they are doing and not pretending to because my experience at your branch really was putrid and needs major work.
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Denroy
1 reviews | Active since Jan 2020
17 Nov 2025, 11:17
Staff member cant follow instructions on how to do a software update on infortainment software on a vehicle
My experience at the Kia Cape Town, was very poor. The service advisor by the of Ricardo Meyer, would pretend to know what he is doing when clearly he does not what took me about 20 minutes they couldn't even do in 3 weeks by updating my infortainment system software on my Kia Seltos. I was told only what I wanted to hear not what I was supposed to hear. Like I always say if you dont know what you are doing go and seek advice from people do not over promise what is not in scope of your work. Long story short, I followed a simple instruction to update my vehicle what not even a service advisor could do. It goes to show that its either nobody reads with understanding or just cant do simple task. Kia motors I hope that when you employ people that they actually know what they are doing and not pretending to because my experience at your branch really was putrid and needs major work.
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nomfundo D
1 reviews | Active since Jan 2020
12 Aug 2025, 16:00
Horrible service
Their Service was horrible. The car advert said that the car has full service history. The dealership kept giving excuses why they can't provide the full service history. Same story with ownership documents. Overall horrible service
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nomfundo D
1 reviews | Active since Jan 2020
12 Aug 2025, 16:00
Horrible service
Their Service was horrible. The car advert said that the car has full service history. The dealership kept giving excuses why they can't provide the full service history. Same story with ownership documents. Overall horrible service
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Shmuel O
1 reviews | Active since Jan 2020
5 Dec 2023, 11:12
Shockingly bad service
We have had the worst service experience with Kia Cape Town. We have been waiting 10 months for an upgrade to our Kia radio software so our rear view camera can work. Our calls are never returned, and no progress has been made in the slightest.
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Shmuel O
1 reviews | Active since Jan 2020
5 Dec 2023, 11:12
Shockingly bad service
We have had the worst service experience with Kia Cape Town. We have been waiting 10 months for an upgrade to our Kia radio software so our rear view camera can work. Our calls are never returned, and no progress has been made in the slightest.
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Sedicka H
1 reviews | Active since Jan 2020
13 Feb 2023, 12:59
Pathetic customer service from service centre - refund query
Took car in for service on 31 Jan. When collecting was told I must make payment for a chip repair done even though I opened claim from my Insurance for AutoBoys who did the actual work. Kia told me I had to claim back from Insurance but this was not the case as my Insurance paid AutoBoys directly. Called every second day to try & get my refund from Kia, keep being told they will call back. Escalated to their Head Office Complaints division and still waiting for them to get back to me.
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Sedicka H
1 reviews | Active since Jan 2020
13 Feb 2023, 12:59
Pathetic customer service from service centre - refund query
Took car in for service on 31 Jan. When collecting was told I must make payment for a chip repair done even though I opened claim from my Insurance for AutoBoys who did the actual work. Kia told me I had to claim back from Insurance but this was not the case as my Insurance paid AutoBoys directly. Called every second day to try & get my refund from Kia, keep being told they will call back. Escalated to their Head Office Complaints division and still waiting for them to get back to me.
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Clint H
1 reviews | Active since Jan 2020
23 Dec 2022, 15:40
Oil plug fell out while driving after being serviced by Kia Paarden Eiland
Myself, my wife and 2 children drove in my car, enroute to Churchhaven, taking the R27 on 2nd December 2022. We drove approximately 35 minutes when we heard a rattling and saw smoke from the bonnet. The oil light only then came on and we stopped on the side of the road on the R27. When I got out of the car to investigate, the whole right side and back of the car was covered in oil due to the oil plug falling out while driving on the highway. The car was last serviced by Kia Paarden Eiland in July 2022. Warranty has declined the repairs and when escalated to Kia SA customer care for investigation i was advised today (5 weeks later) Kia Paarden Eiland is not liable for the repair. With this said, I would like some answers to my questions below. The damage to the engine occurred once the oil plug fell out while I was driving at 120km per hour. This was due to the negligence of Kia Paarden Eiland who had previously serviced the vehicle in July 2022. No one else has worked on the car since as the vehicle is under service and warranty plan. Kia Paarden Eiland needs to advise why the plug fell out as this is the Root Cause of the engine damage. Who was the person who serviced the vehicle in July 2022 at Kia Paarden Eiland and what protocol was followed during the service of the car? Why was the oil plug not securely tightened? I hope lots of people read this and avoid Kia Paarden Eiland so this does not happen to you.
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Clint H
1 reviews | Active since Jan 2020
23 Dec 2022, 15:40
Oil plug fell out while driving after being serviced by Kia Paarden Eiland
Myself, my wife and 2 children drove in my car, enroute to Churchhaven, taking the R27 on 2nd December 2022. We drove approximately 35 minutes when we heard a rattling and saw smoke from the bonnet. The oil light only then came on and we stopped on the side of the road on the R27. When I got out of the car to investigate, the whole right side and back of the car was covered in oil due to the oil plug falling out while driving on the highway. The car was last serviced by Kia Paarden Eiland in July 2022. Warranty has declined the repairs and when escalated to Kia SA customer care for investigation i was advised today (5 weeks later) Kia Paarden Eiland is not liable for the repair. With this said, I would like some answers to my questions below. The damage to the engine occurred once the oil plug fell out while I was driving at 120km per hour. This was due to the negligence of Kia Paarden Eiland who had previously serviced the vehicle in July 2022. No one else has worked on the car since as the vehicle is under service and warranty plan. Kia Paarden Eiland needs to advise why the plug fell out as this is the Root Cause of the engine damage. Who was the person who serviced the vehicle in July 2022 at Kia Paarden Eiland and what protocol was followed during the service of the car? Why was the oil plug not securely tightened? I hope lots of people read this and avoid Kia Paarden Eiland so this does not happen to you.
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Replies (0)AS
Abdul S
1 reviews | Active since Jan 2020
3 May 2021, 22:47
Kia Cape Town (Sliced Cheese)
So this is a two part mini series... The service provider excelled and put my trust back in a brand < Take a second to appreciate this statement. Let's go on a little tangent shall we... 2012 Sorento, She's serviced us well and only ever needed a brake pad here and a window wiper there (spoiler alert: <insert plot twist in part 2 here>)... She would get her annual treatment at a o service center ( not the one being reviewed) , simply because this is where I met her the first time. Ofcourse I was going to give her the best (albeit for insurance purposes)... So I take her in in November 2020 for a scheduled check up on an airbag light thats been bugging me for 2 days, turns out she needs a sensor replaced and a few other things...I resume custody at the end of the day and get the most disgusting smell from the A/C...I immediately phone the service e center and I go hey....I'll bring her back in the new week because as always, you guys caught on <insert unromantic word> .... Following day, Murphy strikes, lady forgets she's driving together with her attention and her almost new Polo falls into depression as it has a chat with my towbar and bumper... I phone said service e center and I explain the car won't be coming in as its off to the panelbeaters.... not the best time for this to happen with the pandemic, lockdown restrictions and time of year...2 months later, car sorted... a/c smell still apparent... phone them up and make appointment to bring my baby in for a full diagnostic on the aircon.... Phone call...you can collect...only a regas was needed... shot! Perfect...one or two issues with the bill but thats for part 2 yes... 3 weeks later...same thing happens...at this point, context to be given in my other review, I'm pretty much less than impressed with these folk and decide to take my pride to the guys at CPT KIA... At this point I've pretty much had it with the brand and everything they stand for... I phone the service manager at KIA CPT..@Morne... one phone call, and I believed my baby was the best thing since sliced cheese, see... this manager took the time to listen to my nagging and sagging and heard me, moral, he heard me and empathized and offered to do the diagnostics again at no cost...I mean at this point I'm chucking the thoughts of owning a fortuner or a Q7 out the window... I take her in... then I meet @Savannah...what a pleasure... eventually, she came back with the diagnostics and delivered the bad news that there's greater problems but she walked the journey with me, she was uberpatient with me through my many telephone calls requesting feedback or just the heart rate of my baby, I guess she didn't appreciate how much this meant to me, it was elevated when I collected and realized she would have approximately 19 seconds between servicing her customers while I was there, yet recalled each one and their car, I would liken her to the old school house call type family gp's (relax im not that old, I wasn't around then)... Its been an absolute pleasure and I cannot wait to do more business with you guys and I have this sneaky suspicion my baby is going to do just fine under your mechanicship(? >its a word now!)
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Abdul S
1 reviews | Active since Jan 2020
3 May 2021, 22:47
Kia Cape Town (Sliced Cheese)
So this is a two part mini series... The service provider excelled and put my trust back in a brand < Take a second to appreciate this statement. Let's go on a little tangent shall we... 2012 Sorento, She's serviced us well and only ever needed a brake pad here and a window wiper there (spoiler alert: <insert plot twist in part 2 here>)... She would get her annual treatment at a o service center ( not the one being reviewed) , simply because this is where I met her the first time. Ofcourse I was going to give her the best (albeit for insurance purposes)... So I take her in in November 2020 for a scheduled check up on an airbag light thats been bugging me for 2 days, turns out she needs a sensor replaced and a few other things...I resume custody at the end of the day and get the most disgusting smell from the A/C...I immediately phone the service e center and I go hey....I'll bring her back in the new week because as always, you guys caught on <insert unromantic word> .... Following day, Murphy strikes, lady forgets she's driving together with her attention and her almost new Polo falls into depression as it has a chat with my towbar and bumper... I phone said service e center and I explain the car won't be coming in as its off to the panelbeaters.... not the best time for this to happen with the pandemic, lockdown restrictions and time of year...2 months later, car sorted... a/c smell still apparent... phone them up and make appointment to bring my baby in for a full diagnostic on the aircon.... Phone call...you can collect...only a regas was needed... shot! Perfect...one or two issues with the bill but thats for part 2 yes... 3 weeks later...same thing happens...at this point, context to be given in my other review, I'm pretty much less than impressed with these folk and decide to take my pride to the guys at CPT KIA... At this point I've pretty much had it with the brand and everything they stand for... I phone the service manager at KIA CPT..@Morne... one phone call, and I believed my baby was the best thing since sliced cheese, see... this manager took the time to listen to my nagging and sagging and heard me, moral, he heard me and empathized and offered to do the diagnostics again at no cost...I mean at this point I'm chucking the thoughts of owning a fortuner or a Q7 out the window... I take her in... then I meet @Savannah...what a pleasure... eventually, she came back with the diagnostics and delivered the bad news that there's greater problems but she walked the journey with me, she was uberpatient with me through my many telephone calls requesting feedback or just the heart rate of my baby, I guess she didn't appreciate how much this meant to me, it was elevated when I collected and realized she would have approximately 19 seconds between servicing her customers while I was there, yet recalled each one and their car, I would liken her to the old school house call type family gp's (relax im not that old, I wasn't around then)... Its been an absolute pleasure and I cannot wait to do more business with you guys and I have this sneaky suspicion my baby is going to do just fine under your mechanicship(? >its a word now!)
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Replies (0)TR
Troy R
1 reviews | Active since Jan 2020
28 Jan 2021, 15:37
Poor Quality Vehicle and Poor service
My wife recently got her KIA RIO hatch serviced for 45000km at the KIA Cape town Multifranchise branch. 1. For the second year in a row the main crank seal for the vehicle was leaking and needed replacing. This took over 2 1/2 weeks to be repaired. In the meantime my wife did not have no vehicle to go to work. The standards of the multifranchise is a lot to be desired if the same repair has be to done in two consecutive years. It is difficult to contact KIA South afrixa to complain on their website. The dealer principle for the branch was not available to hear my concern and grief. 2. The consultant proudly declared the vehicle was washed but the whole vehicle was full of water stains and scuff marks. Definitely not washed properly. 3. I was given boxes for old parts replaced but no old part was in the box. (empty box given) KIA South Africa is all talk and no after sales and service action. I would definitely dissuade people from purchasing their vehicles.
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Troy R
1 reviews | Active since Jan 2020
28 Jan 2021, 15:37
Poor Quality Vehicle and Poor service
My wife recently got her KIA RIO hatch serviced for 45000km at the KIA Cape town Multifranchise branch. 1. For the second year in a row the main crank seal for the vehicle was leaking and needed replacing. This took over 2 1/2 weeks to be repaired. In the meantime my wife did not have no vehicle to go to work. The standards of the multifranchise is a lot to be desired if the same repair has be to done in two consecutive years. It is difficult to contact KIA South afrixa to complain on their website. The dealer principle for the branch was not available to hear my concern and grief. 2. The consultant proudly declared the vehicle was washed but the whole vehicle was full of water stains and scuff marks. Definitely not washed properly. 3. I was given boxes for old parts replaced but no old part was in the box. (empty box given) KIA South Africa is all talk and no after sales and service action. I would definitely dissuade people from purchasing their vehicles.
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Miriam P
1 reviews | Active since Jan 2020
28 Jan 2019, 14:54
Worst experience with Kia Motors !!!!
I am writing in to complain about the extremely bad service I am receiving from Kia, I dropped my car on the 04th Jan 19 to date it still there. Just some insight into the noise from the front of the car I brought it in a week after my first service with the Kia depo at 45k to have the sound checked out by one of your mechanics. When I got there he did not even check the car just listened to it and said there is nothing wrong with the car. I don’t know he could tell by sound but he told me all Kia’s sound like that. This is my third service with Kia, and to say I am annoyed is an understatement. I initially booked it in a week before that only to drive all the way from Muizenberg with my lift to be told the car wasn’t booked in. I then booked it for the following week which was 04th Jan. I was then called to advise that some belt was not stable and needed to be replaced. I was told that the depo would require and auth code from the warrants team (timescale given 2 Days). I then waited patiently for a call and was then told my auth code was declined due to the first two services not being on Kia System. I then advised the service advisor that I bought the car from Auto Pedigree. They had completed the first two services. She advised to contact them which I did the Wednesday that she told me what needed to be done (timescale missed by 1 day). I then went on to get information from Auto Pedigree which took a further 5 days due to them having to wait 2 days for information to be emailed from Johannesburg, and then the manager was on leave for 1 day and then Vanessa who I bought the car from was also on leave. I then got an email on the 17th from them And sent it to your advisor first thing in the morning, now I know that she has to book clients in when the cars come in during the morning so my assumption is that she sent it later the day through to your warrants team. I called to make sure the email was received which was confirmed and then was told I would need to wait another 2-3 days, I questioned why?? If you are awaiting information pending an authorisation once you receive this information you should be able to just approve as Kia has given Auto Pedigree a licence to work on their cars. The service advisor who I spoke to asked me questions like why would I take my car there to be serviced? And do I know that the motor warranty might not stand. To this I explained that if YOU Kia furnish another company with a licence to work on your cars that means the warranty if it is still valid based on the 150k mileage or the 5 years whichever comes first, then it is valid. I told her why am I explaining this to you when you work for Kia. To further annoy me I was the one calling all the time to find out what is happening promised call backs that never happened. Today is the 23rd Jan. I was told yesterday after 4 days of waiting that it has been authorised and that the warrants team system was faulty… With all due respect that is not my problem I am a client and I am paying for a service which is taking way too long. I was told I would have to wait another 5 work days for my car before the part that was ordered form Johannesburg can arrive. Who in 2019 still runs a business like that where you need to get parts shipped and how in this day and age with courier companies does it take that long for a part to come? I am extremely upset, I have 10 year old and a 6 month old baby and this whole process has put me out of pocket as I am spending extra money getting other people to help me get my child to his day mom and get me to and from work and putting other people in a situation and unsettling their routines. Without any consideration from you depo or staff, and I am just told to be patient. This Friday I would have not had my car for three weeks with not so much as an apology or even a detailed explanation as to what is happening and why it staking so long.
Helpful (0)
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Miriam P
1 reviews | Active since Jan 2020
28 Jan 2019, 14:54
Worst experience with Kia Motors !!!!
I am writing in to complain about the extremely bad service I am receiving from Kia, I dropped my car on the 04th Jan 19 to date it still there. Just some insight into the noise from the front of the car I brought it in a week after my first service with the Kia depo at 45k to have the sound checked out by one of your mechanics. When I got there he did not even check the car just listened to it and said there is nothing wrong with the car. I don’t know he could tell by sound but he told me all Kia’s sound like that. This is my third service with Kia, and to say I am annoyed is an understatement. I initially booked it in a week before that only to drive all the way from Muizenberg with my lift to be told the car wasn’t booked in. I then booked it for the following week which was 04th Jan. I was then called to advise that some belt was not stable and needed to be replaced. I was told that the depo would require and auth code from the warrants team (timescale given 2 Days). I then waited patiently for a call and was then told my auth code was declined due to the first two services not being on Kia System. I then advised the service advisor that I bought the car from Auto Pedigree. They had completed the first two services. She advised to contact them which I did the Wednesday that she told me what needed to be done (timescale missed by 1 day). I then went on to get information from Auto Pedigree which took a further 5 days due to them having to wait 2 days for information to be emailed from Johannesburg, and then the manager was on leave for 1 day and then Vanessa who I bought the car from was also on leave. I then got an email on the 17th from them And sent it to your advisor first thing in the morning, now I know that she has to book clients in when the cars come in during the morning so my assumption is that she sent it later the day through to your warrants team. I called to make sure the email was received which was confirmed and then was told I would need to wait another 2-3 days, I questioned why?? If you are awaiting information pending an authorisation once you receive this information you should be able to just approve as Kia has given Auto Pedigree a licence to work on their cars. The service advisor who I spoke to asked me questions like why would I take my car there to be serviced? And do I know that the motor warranty might not stand. To this I explained that if YOU Kia furnish another company with a licence to work on your cars that means the warranty if it is still valid based on the 150k mileage or the 5 years whichever comes first, then it is valid. I told her why am I explaining this to you when you work for Kia. To further annoy me I was the one calling all the time to find out what is happening promised call backs that never happened. Today is the 23rd Jan. I was told yesterday after 4 days of waiting that it has been authorised and that the warrants team system was faulty… With all due respect that is not my problem I am a client and I am paying for a service which is taking way too long. I was told I would have to wait another 5 work days for my car before the part that was ordered form Johannesburg can arrive. Who in 2019 still runs a business like that where you need to get parts shipped and how in this day and age with courier companies does it take that long for a part to come? I am extremely upset, I have 10 year old and a 6 month old baby and this whole process has put me out of pocket as I am spending extra money getting other people to help me get my child to his day mom and get me to and from work and putting other people in a situation and unsettling their routines. Without any consideration from you depo or staff, and I am just told to be patient. This Friday I would have not had my car for three weeks with not so much as an apology or even a detailed explanation as to what is happening and why it staking so long.
0
Replies (0)