Poor Quality Vehicle and Poor service

My wife recently got her KIA RIO hatch serviced for 45000km at the KIA Cape town Multifranchise branch.

1. For the second year in a row the main crank seal for the vehicle was leaking and needed replacing. This took over 2 1/2 weeks to be repaired. In the meantime my wife did not have no vehicle to go to work. The standards of the multifranchise is a lot to be desired if the same repair has be to done in two consecutive years. It is difficult to contact KIA South afrixa to complain on their website. The dealer principle for the branch was not available to hear my concern and grief. 2. The consultant proudly declared the vehicle was washed but the whole vehicle was full of water stains and scuff marks. Definitely not washed properly. 3. I was given boxes for old parts replaced but no old part was in the box. (empty box given) KIA South Africa is all talk and no after sales and service action. I would definitely dissuade people from purchasing their vehicles.