MP
Miriam P
Active since Jan 2019
2
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Reviews
2 reviews88 months ago
Kia Paarden Eiland
I am writing in to complain about the extremely bad service I am receiving from Kia, I dropped my car on the 04th Jan 19 to date it still there. Just some insight into the noise from the front of the car I brought it in a week after my first service with your depo at 45k to have the sound checked out by one of your mechanics. When I got there he did not even check the car just listened to it and said there is nothing wrong with the car. I don’t know he could tell by sound but he told me all Kia’s sound like that. This is my third service with you, and to say I am annoyed is an understatement. I initially booked it in a week before that only to drive all the way from Muizenberg with my lift to be told the car wasn’t booked in. I then booked it for the following week which was 04th Jan. I was then called to advise that some belt was not stable and needed to be replaced. I was told that your depo would require and auth code from the warrants team (timescale given 2 Days). I then waited patiently for a call and was then told my auth code was declined due to the first two services not being on Kia System. I then advised the service advisor that I bought the car from Auto Pedigree. They had completed the first two services. She advised to contact them which I did the Wednesday that she told me what needed to be done (timescale missed by 1 day). I then went on to get information from Auto Pedigree which took a further 5 days due to them having to wait 2 days for information to be emailed from Johannesburg, and then the manager was on leave for 1 day and then Vanessa who I bought the car from was also on leave. I then got an email on the 17th from them And sent it to your advisor first thing in the morning, now I know that she has to book clients in when the cars come in during the morning so my assumption is that she sent it later the day through to your warrants team. I called to make sure the email was received which was confirmed and then was told I would need to wait another 2-3 days, I questioned why?? If you are awaiting information pending an authorisation once you receive this information you should be able to just approve as Kia has given Auto Pedigree a licence to work on their cars. The service advisor who I spoke to asked me questions like why would I take my car there to be serviced? And do I know that the motor warranty might not stand. To this I explained that if YOU Kia furnish another company with a licence to work on your cars that means the warranty if it is still valid based on the 150k mileage or the 5 years whichever comes first, then it is valid. I told her why am I explaining this to you when you work for Kia. To further annoy me I was the one calling all the time to find out what is happening promised call backs that never happened. Today is the 23rd Jan. I was told yesterday after 4 days of waiting that it has been authorised and that the warrants team system was faulty… With all due respect that is not my problem I am a client and I am paying for a service which is taking way too long. I was told I would have to wait another 5 work days for my car before the part that was ordered form Johannesburg can arrive. Who in 2019 still runs a business like that where you need to get parts shipped and how in this day and age with courier companies does it take that long for a part to come? I am extremely upset, I have 10 year old and a 6 month old baby and this whole process has put me out of pocket as I am spending extra money getting other people to help me get my child to his day mom and get me to and from work and putting other people in a situation and unsettling their routines. Without any consideration from you depo or staff, and I am just told to be patient. This Friday I would have not had my car for three weeks with not so much as an apology or even a detailed explanation as to what is happening and why it staking so long.
0 replies
88 months ago
Worst experience with Kia Motors !!!!
I am writing in to complain about the extremely bad service I am receiving from Kia, I dropped my car on the 04th Jan 19 to date it still there. Just some insight into the noise from the front of the car I brought it in a week after my first service with the Kia depo at 45k to have the sound checked out by one of your mechanics. When I got there he did not even check the car just listened to it and said there is nothing wrong with the car. I don’t know he could tell by sound but he told me all Kia’s sound like that. This is my third service with Kia, and to say I am annoyed is an understatement. I initially booked it in a week before that only to drive all the way from Muizenberg with my lift to be told the car wasn’t booked in. I then booked it for the following week which was 04th Jan. I was then called to advise that some belt was not stable and needed to be replaced. I was told that the depo would require and auth code from the warrants team (timescale given 2 Days). I then waited patiently for a call and was then told my auth code was declined due to the first two services not being on Kia System. I then advised the service advisor that I bought the car from Auto Pedigree. They had completed the first two services. She advised to contact them which I did the Wednesday that she told me what needed to be done (timescale missed by 1 day). I then went on to get information from Auto Pedigree which took a further 5 days due to them having to wait 2 days for information to be emailed from Johannesburg, and then the manager was on leave for 1 day and then Vanessa who I bought the car from was also on leave. I then got an email on the 17th from them And sent it to your advisor first thing in the morning, now I know that she has to book clients in when the cars come in during the morning so my assumption is that she sent it later the day through to your warrants team. I called to make sure the email was received which was confirmed and then was told I would need to wait another 2-3 days, I questioned why?? If you are awaiting information pending an authorisation once you receive this information you should be able to just approve as Kia has given Auto Pedigree a licence to work on their cars. The service advisor who I spoke to asked me questions like why would I take my car there to be serviced? And do I know that the motor warranty might not stand. To this I explained that if YOU Kia furnish another company with a licence to work on your cars that means the warranty if it is still valid based on the 150k mileage or the 5 years whichever comes first, then it is valid. I told her why am I explaining this to you when you work for Kia. To further annoy me I was the one calling all the time to find out what is happening promised call backs that never happened. Today is the 23rd Jan. I was told yesterday after 4 days of waiting that it has been authorised and that the warrants team system was faulty… With all due respect that is not my problem I am a client and I am paying for a service which is taking way too long. I was told I would have to wait another 5 work days for my car before the part that was ordered form Johannesburg can arrive. Who in 2019 still runs a business like that where you need to get parts shipped and how in this day and age with courier companies does it take that long for a part to come? I am extremely upset, I have 10 year old and a 6 month old baby and this whole process has put me out of pocket as I am spending extra money getting other people to help me get my child to his day mom and get me to and from work and putting other people in a situation and unsettling their routines. Without any consideration from you depo or staff, and I am just told to be patient. This Friday I would have not had my car for three weeks with not so much as an apology or even a detailed explanation as to what is happening and why it staking so long.
0 replies
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