Clint H

Oil plug fell out while driving after being serviced by Kia Paarden Eiland

Myself, my wife and 2 children drove in my car, enroute to Churchhaven, taking the R27 on 2nd December 2022. We drove approximately 35 minutes when we heard a rattling and saw smoke from the bonnet. The oil light only then came on and we stopped on the side of the road on the R27. When I got out of the car to investigate, the whole right side and back of the car was covered in oil due to the oil plug falling out while driving on the highway. The car was last serviced by Kia Paarden Eiland in July 2022. Warranty has declined the repairs and when escalated to Kia SA customer care for investigation i was advised today (5 weeks later) Kia Paarden Eiland is not liable for the repair. With this said, I would like some answers to my questions below. The damage to the engine occurred once the oil plug fell out while I was driving at 120km per hour. This was due to the negligence of Kia Paarden Eiland who had previously serviced the vehicle in July 2022. No one else has worked on the car since as the vehicle is under service and warranty plan. Kia Paarden Eiland needs to advise why the plug fell out as this is the Root Cause of the engine damage. Who was the person who serviced the vehicle in July 2022 at Kia Paarden Eiland and what protocol was followed during the service of the car? Why was the oil plug not securely tightened? I hope lots of people read this and avoid Kia Paarden Eiland so this does not happen to you.