D
Denroy
Active since Dec 2024
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Staff member cant follow instructions on how to do a software update on infortainment software on a vehicle
My experience at the Kia Cape Town, was very poor. The service advisor by the of Ricardo Meyer, would pretend to know what he is doing when clearly he does not what took me about 20 minutes they couldn't even do in 3 weeks by updating my infortainment system software on my Kia Seltos. I was told only what I wanted to hear not what I was supposed to hear. Like I always say if you dont know what you are doing go and seek advice from people do not over promise what is not in scope of your work. Long story short, I followed a simple instruction to update my vehicle what not even a service advisor could do. It goes to show that its either nobody reads with understanding or just cant do simple task. Kia motors I hope that when you employ people that they actually know what they are doing and not pretending to because my experience at your branch really was putrid and needs major work.
0 replies
6 months ago
The interaction with...
The interaction with Daniel was great but they would need to solve the problem with the issue the keep on calling me for.
53 replies
6 months ago
Bongekile, assisted ...
Bongekile, assisted me well today and I appreciate that she was kind and helpful and delivered a great service.
53 replies
6 months ago
Marco Williams, assi...
Marco Williams, assisted me well today and I appreciate that he was kind and helpful
53 replies
14 months ago
Monisha Lajeeth was ...
Monisha Lajeeth was very helpful over the phone, even though the line was bad they would need to sort that out.
71 replies
15 months ago
Well, the technician...
Well, the technician did a poor job installing my tracker within my vehicle.
53 replies
16 months ago
It was great, the sales agent was very friendly and helpful and I was happy to be helped by her
It was great, the sales agent was very friendly and helpful and I was happy to be helped by her. 😊
56 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
2 (28.571428571428573%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
1 (14.285714285714286%)