Experienced Bad Service - Car Service

Good day

I have booked my mother's car for a service today 26 September 2019

This morning she dropped the car for service around 7:30 am. My uncle called the service department at :14:44 to check if they are done with the service, they said the car is ready we can come and collect the vehicle.

My mother gets to Kia at 15:30 the car is not done, they say they don't have oil filter and other parts required for the service. They told her they will take the parts from other cars that didn't show up for the service and the car will be done by 16:30.

She spent the whole day waiting for the car and now have to cancel some of her appointments because she now has to wait again for the car

This is not the 1st time she experiences a bad service from Kia Nelspruit

Kindly please improve the service and communicate to customers Do no take services bookings if there are not enough part for the service Need to frequently update customers on the different stages of the car service process.

Regards Nokuthula