Kia Multi Franchise Nelspruit

I sent my car in for service in January. And I only drove the car for less than 6 days and on the 30th of January, the car burnt in the engine. I then towed the car back to the service centre on the 05th of February to get it checked and fixed. I did not get a call until yesterday when I received a message that my engine burnt and I that I need to sign a strip and quote quotation so they can send the engine to engineers for a quote on repairs. The strip and quote amounts to about R7900, and I was also told that I have to pay for the repairs. My concerns are as follows: 1. The car had just come back from service, and now all of a sudden it burnt. What caused the fire? 2. I was not given a proper answer as to what caused the fire. All I was told was that it's either I pay or I tow the car back to where they fetched it. 3. I know nothing about mechanics. I always serviced my car with them. They probably must have done something wrong when servicing the car. 4. Why must I carry the costs of repair if personally did not cause the damage? 5. The consultant (Charmaine) who assisted me was rude and she shouted at me in front of other clients and told me I know what I did the car. I found that very disrespectful and unprofessional. It's not the first time I have experienced sub standard service from her.

I am extremely disappointed in the service offered by Kia Multi Franchise in Nelspruit, Riverside Mall. I have never complained about anything about them until this time. I cannot take a car in for service and then it starts doing this, especially burning. I thought that happened to other brands, which I cannot mention their names.

All I want is for my car to be fixed because I cannot burn the car myself. I have no reason to do such. I would not recommend any customer to take their cars for service in that branch. There are many other platforms that I am prepared to take this matter if my issue cannot be resolved amicably.

I believe that this is unfair to me as a customer because I cannot bring my goods to them and in return they come back with more problems.

Mr. NJ Khoza 0832008786