KIA Wonderwaters (Wonderboom) takes your car items when you book your car in for a Service / Repairs

KIA Wonderwaters gave me a very bad service after my vehicle blew an engine while on the Motorplan. They refused to have it repaired and I was forced to take the matter up with the Head Office. The Head Office instructed KIA Wonderwaters Delearship to repair my vehicle. Anthon Shiel from the Head Office was instrumental in making this recommendation. The vehicle was repaired with subtle resistance from the Dealership.

The incident date approximately as far back as one and a half year. During the repairs, a boot cover was lost. This was reported to the Workshop Manager. He promised to replace it within 2 weeks. From 2017 to date I have not received my Boot Cover. I have written more than 8 emails in this regard and the goal post is always shifted. The Dealer Principal is fully aware of this incident, I would write him emails, but he would choose not to respond (Quiet diplomacy).

When I took my vehicle for 120K service, I was promised that it would be arriving in due course.

On 31 January 2019, I booked my vehicle for 135 K service. I asked about the same but the Workshop Manager told me that he was struggling to get it. What made me be even unhappier is the fact that after rating the Service Manager/ Technician, whom I gave a good rating score based on the service he gave me on the day, I found out that my KiA Sportage car mats were now missing from the vehicle. I was given replacement mats which were not for my vehicle. I wrote the Workshop Manager, Dealer Principal and KIA Motors South Africa Customer Care an email expressing my discontentment and a request for the replacement of my KIA Sportage mats and the Boot cover. This email was written on the same day (31 January 2019). I have to date not received any response from the Dealer Principal nor the Workshop Manager. I am still awaiting a recourse from KIA Wonderwaters (Wonderboom).