CLEARWATER BAD BAD EXTREMELY BAD SERVICE

As I write this I am very disappointment, drained and taken for a ride on the service I received from Kia Clearwater I had a challenge with my car gears/gear selection,from the diagnosis I was told I need to replace my clutch kit for R7589 Durring service I was told there's another part costing R1500 I needed to also fix. Illana the representative whom I told it might not be the clutch as I had it replaced not so long ago.but I decided to trust KIA as they deal with cars.

Upon receiving my car,the very same week I encountered the same problem and couldn't select gears. I brought the car back , I was told another part was needed to be fixed a "Clutch master amounting to a quote of R 3915. Just like any other service,you can never buy something from the shop and when it mulfunctions ,you take it back,then you are told you need to pay them to fix Thier mistakes,that's insane.

If they are good the way they claim they are,then they should know,before replacing parts,you need to make sure and check all other posibble issues around the problem and rule out all other possibilities 1st before you start replacing anything because there's money involved here. My car was misdiagnosed and they want me as a customer to carry thier neglegence and incompetence.

I really feel like my efforts I have taken to take the car in, calls, emails and money spent was all for nothing as nothing has changed on my car,instead it’s worse. Instead of my car being well maintained and in good condition it looks like it’s detoriating and the issues seem to be pilling up, KIA is not playing their part. I have also reported a red airbag light that’s on my dashboard that came on after the 1st diagnoses Furthermore my car has started shaking from time to time ever since they took the car during the last check up of issues I raised.

Above all the issues I am disturbed, puzzled by the treatment I got from start throughout the process,the response I got from the staff including the manager Saleem snapping and leaving us left us there,using distractive words while the other staff members are laughing on our faces,this made me question, is this how a branch manager handles issues at KIA nothing was properly explained either than being defensive, emotional and verbally inconsiderate.

I have sent emails to the complaint department 3 times already till to this day I have not received a single reply or contact.

This is BAD service,I wouldn't recommend anyone to go this this branch AT ALL. You will treated like nothing,all they want is your money and not care for you as a customer,I'm not even gonna say anything about Illana the worst. Do yourself a favour don't go to this branch if you do not get involved with Illana. Instead of helping you she will disregard and laugh at you instead.

Till this day ( two months ) I cannot drive my car but I have have payed for a service I did not get.