Two & half months old Ford Figo with a pre existing gearbox

I bought a 2016 ford Figo Ambient powershift from Kia Weldevreden park on the 29 November 2026 & approximately three days later I called the salesman(Katlego) to notify him of the vibration in gears one & two that I noticed when the car takes off & he said I should bring in the car so that they can have a look at it. I took the car to them then the following day I was called by Katlego(salesman) who said the car was inspected by him together with the workshop technicians & they said the car is fine so it could be that the gear is powershift so it’s normal however I could still feel the vibration occasionally until on the 12 February 2026 when the car started having a problem when changing gears, I immediately took the car to gearbox & diff centre where the examined the car & told the clutches in the gearbox & also quoted me. So they told me the vibration I noticed earlier was a sign that the clutch was starting to fail therefore the problem was a pre existing one when I bought the car. I’ve emailed their principal(Lylla) & it’s been a week already without any reply or acknowledgment of the receipt of the email & the salesman is no longer interested in talking to me either so I’ll be time to pay them a visit, I’m so disappointed in their non existent service.