Kia Weltevreden Park
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Kia Weltevreden Park
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zee12 Makhubele
1 reviews | Active since Feb 2014
24 Mar 2026, 16:20
Complaint Regarding Vehicle Damage During Battery Replacement
I brought my vehicle in for a battery replacement at your Kia Weltevreden Park branch. When I delivered my car, the windscreen was in good condition with no cracks. However, upon collection after the battery replacement, I discovered a crack on the windscreen that was not there before. I immediately raised this with the technician who worked on my vehicle. I was informed that the cameras were not working, and later told that there were no cameras in the workstation area. I find this explanation concerning and unconvincing, as it prevents any transparency or accountability regarding what happened to my vehicle while in your care. It is unacceptable that my vehicle was returned to me in a damaged condition, and even more concerning that no responsibility has been acknowledged. I entrusted your team with my vehicle, and I expect it to be handled with care and professionalism. I am therefore requesting that Kia Weltevreden Park take full responsibility for the damage and arrange for the windscreen to be repaired or replaced at no cost to me. Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this issue.
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Zee12 Makhubele
1 reviews | Active since Feb 2014
24 Mar 2026, 16:20
Complaint Regarding Vehicle Damage During Battery Replacement
I brought my vehicle in for a battery replacement at your Kia Weltevreden Park branch. When I delivered my car, the windscreen was in good condition with no cracks. However, upon collection after the battery replacement, I discovered a crack on the windscreen that was not there before. I immediately raised this with the technician who worked on my vehicle. I was informed that the cameras were not working, and later told that there were no cameras in the workstation area. I find this explanation concerning and unconvincing, as it prevents any transparency or accountability regarding what happened to my vehicle while in your care. It is unacceptable that my vehicle was returned to me in a damaged condition, and even more concerning that no responsibility has been acknowledged. I entrusted your team with my vehicle, and I expect it to be handled with care and professionalism. I am therefore requesting that Kia Weltevreden Park take full responsibility for the damage and arrange for the windscreen to be repaired or replaced at no cost to me. Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this issue.
0
Replies (0)LM
Lucas M
1 reviews | Active since Sept 2021
2 Mar 2026, 16:31
Deeply Frustrated by the Lack of Professionalism
I am extremely frustrated and disappointed with the service I received at Kia Weltevreden Park. This experience has completely changed my perception of this branch, and unfortunately, I will not be returning or recommending it to anyone. I personally visited the dealership on 26 February 2026 to book my vehicle for a service and was advised to bring it in on 2 March 2026 at 7:00 AM. I followed the instruction exactly and dropped the car off at 7:00 AM as agreed. What frustrated me the most was the complete lack of communication throughout the day. Not a single call to provide an update, explain findings, or advise on progress. I had to follow up myself. When I arrived at 15:45, I was informed that the car was still not ready. To make matters worse, while waiting, I overheard staff contacting my bank for authorization and processing the quote at that very moment. It genuinely felt like work on my vehicle only started when I arrived. I fully understand that dealerships are busy. However, being busy is not an excuse for poor communication and disregard for a customer’s time. A simple phone call to manage expectations would have made a significant difference. Instead, I felt inconvenienced, unheard, and undervalued. What added to my frustration was the response from the service advisor, Keisha. Rather than acknowledging the inconvenience or apologising, the explanation given was simply that they had many cars and mine took time. This was not about the service itself — it was about the lack of communication, accountability, and basic customer care. For a dealership service, I expected far better.
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Lucas M
1 reviews | Active since Sept 2021
2 Mar 2026, 16:31
Deeply Frustrated by the Lack of Professionalism
I am extremely frustrated and disappointed with the service I received at Kia Weltevreden Park. This experience has completely changed my perception of this branch, and unfortunately, I will not be returning or recommending it to anyone. I personally visited the dealership on 26 February 2026 to book my vehicle for a service and was advised to bring it in on 2 March 2026 at 7:00 AM. I followed the instruction exactly and dropped the car off at 7:00 AM as agreed. What frustrated me the most was the complete lack of communication throughout the day. Not a single call to provide an update, explain findings, or advise on progress. I had to follow up myself. When I arrived at 15:45, I was informed that the car was still not ready. To make matters worse, while waiting, I overheard staff contacting my bank for authorization and processing the quote at that very moment. It genuinely felt like work on my vehicle only started when I arrived. I fully understand that dealerships are busy. However, being busy is not an excuse for poor communication and disregard for a customer’s time. A simple phone call to manage expectations would have made a significant difference. Instead, I felt inconvenienced, unheard, and undervalued. What added to my frustration was the response from the service advisor, Keisha. Rather than acknowledging the inconvenience or apologising, the explanation given was simply that they had many cars and mine took time. This was not about the service itself — it was about the lack of communication, accountability, and basic customer care. For a dealership service, I expected far better.
0
Replies (0)M
Matome
1 reviews | Active since Nov 2025
28 Jan 2026, 15:28
Poor Kia Weltevreden Park Service and selling of unworthy cars
The worst experience ever! I strongly advise against dealing with this branch, based on my recent experience. In 2024, I bought a Kia Seltos 1.5 LX brand new, after 4 months the car broke down and was told to fix while the car was still under warranty. A year later, on the 1st of January 2026, I experienced the same issue, I have to pay R23497.04 for the car to be fixed while still under warranty. No proper investigations on the car, when I call the dealership I get cold response and no resolution.
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Matome
1 reviews | Active since Nov 2025
28 Jan 2026, 15:28
Poor Kia Weltevreden Park Service and selling of unworthy cars
The worst experience ever! I strongly advise against dealing with this branch, based on my recent experience. In 2024, I bought a Kia Seltos 1.5 LX brand new, after 4 months the car broke down and was told to fix while the car was still under warranty. A year later, on the 1st of January 2026, I experienced the same issue, I have to pay R23497.04 for the car to be fixed while still under warranty. No proper investigations on the car, when I call the dealership I get cold response and no resolution.
0
Replies (0)AT
Ashley T
1 reviews | Active since Oct 2025
11 Oct 2025, 08:30
Excellent Service
I just bought a Renault Kiger Intens from Kia Weltevreden and would like to take this opportunity to say thank you to the following people Kgomotso This guy is a legend. He went above and beyond to assist me. He walked every step of this journey with me, explaining everything about the vehicle, sending pictures, answering all my questions that I had and keeping me up to date everyday on the progress of sale. If i didn't understand something, he will explain in detail. Kgomotso truelly is an asset to the branch and group. Like they say...."give this man a Bells" as he really deserves it. I can't thank Kgomotso enough for his professionalism, his friendliness and his patience (all the questions I had) during this journey. Thank you again for all your assistance. Sthembiso The other partner of this journey. He was very professional during my application process, explaining everything in detail to me, responding to my emails quick. If i didn't understand something or wording on the documents, he will explain in detail which I really appreciated. Thank you for all your patience and professionalism during this journey Over all I really can't complain about the service I have received form Kia Weltevreden. I was treated with respect and professionalism form the beginning right up to taking delivery of the vehicle. Regards Ashley Theron
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Ashley T
1 reviews | Active since Oct 2025
11 Oct 2025, 08:30
Excellent Service
I just bought a Renault Kiger Intens from Kia Weltevreden and would like to take this opportunity to say thank you to the following people Kgomotso This guy is a legend. He went above and beyond to assist me. He walked every step of this journey with me, explaining everything about the vehicle, sending pictures, answering all my questions that I had and keeping me up to date everyday on the progress of sale. If i didn't understand something, he will explain in detail. Kgomotso truelly is an asset to the branch and group. Like they say...."give this man a Bells" as he really deserves it. I can't thank Kgomotso enough for his professionalism, his friendliness and his patience (all the questions I had) during this journey. Thank you again for all your assistance. Sthembiso The other partner of this journey. He was very professional during my application process, explaining everything in detail to me, responding to my emails quick. If i didn't understand something or wording on the documents, he will explain in detail which I really appreciated. Thank you for all your patience and professionalism during this journey Over all I really can't complain about the service I have received form Kia Weltevreden. I was treated with respect and professionalism form the beginning right up to taking delivery of the vehicle. Regards Ashley Theron
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Replies (0)TK
Tamsyn K
1 reviews | Active since Nov 2018
2 Oct 2025, 14:17
The worst experience ever!
I strongly advise against dealing with this branch, based on my recent experience. My trade-in vehicle was listed for sale before the bank had received full settlement. As a result, one final debit order went off from my account, even though the vehicle was no longer in my possession. To date, the vehicle is still registered in my name, and the finance institution has confirmed they have not received the settlement payment. In addition, the new vehicle I purchased failed to start within the first week of ownership. It was collected for inspection, but four days have passed with no feedback or explanation provided. The overall experience has been extremely disappointing. There was no welcome gift or service booklet included with the purchase—basic gestures that are standard at most reputable dealerships. I was told this is due to new management and cost-cutting measures, which only adds to the poor customer experience. Attempts to follow up have been met with unresponsiveness, as staff are frequently “in meetings” and unavailable to provide updates. This situation has caused unnecessary stress and inconvenience. I would caution others to avoid going through the same experience.
Helpful (0)
|Replies (0)TK
Tamsyn K
1 reviews | Active since Nov 2018
2 Oct 2025, 14:17
The worst experience ever!
I strongly advise against dealing with this branch, based on my recent experience. My trade-in vehicle was listed for sale before the bank had received full settlement. As a result, one final debit order went off from my account, even though the vehicle was no longer in my possession. To date, the vehicle is still registered in my name, and the finance institution has confirmed they have not received the settlement payment. In addition, the new vehicle I purchased failed to start within the first week of ownership. It was collected for inspection, but four days have passed with no feedback or explanation provided. The overall experience has been extremely disappointing. There was no welcome gift or service booklet included with the purchase—basic gestures that are standard at most reputable dealerships. I was told this is due to new management and cost-cutting measures, which only adds to the poor customer experience. Attempts to follow up have been met with unresponsiveness, as staff are frequently “in meetings” and unavailable to provide updates. This situation has caused unnecessary stress and inconvenience. I would caution others to avoid going through the same experience.
0
Replies (0)