Complaint Regarding Vehicle Damage During Battery Replacement

I brought my vehicle in for a battery replacement at your Kia Weltevreden Park branch. When I delivered my car, the windscreen was in good condition with no cracks. However, upon collection after the battery replacement, I discovered a crack on the windscreen that was not there before. I immediately raised this with the technician who worked on my vehicle. I was informed that the cameras were not working, and later told that there were no cameras in the workstation area. I find this explanation concerning and unconvincing, as it prevents any transparency or accountability regarding what happened to my vehicle while in your care. It is unacceptable that my vehicle was returned to me in a damaged condition, and even more concerning that no responsibility has been acknowledged. I entrusted your team with my vehicle, and I expect it to be handled with care and professionalism.

I am therefore requesting that Kia Weltevreden Park take full responsibility for the damage and arrange for the windscreen to be repaired or replaced at no cost to me.

Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this issue.