ZM
Zee12 Makhubele
Active since Feb 2014
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Re-evaluation of Declined Insurance Claim
I want to express my dissatisfaction with the recent decision to decline my insurance claim for my refrigerator. The explanation provided by your consultant, referring to a "gas linkage" issue, is unclear and does not adequately justify the rejection of my claim. I do not agree with this assessment, as I believe the matter has not been thoroughly or fairly evaluated. I have been a consistent and loyal customer, paying my premiums diligently over a considerable period of time. It is therefore extremely disappointing to have my claim declined without a clear, transparent, and satisfactory explanation. This experience raises serious concerns about the value and reliability of the cover I have been paying for. I hereby request a formal re-evaluation of my claim. I would like the refrigerator to be reassessed, with a detailed and accurate diagnosis of the fault. Additionally, I request a comprehensive explanation of the findings, so l can fully understand t & asis of any decision made. Please treat this matter with urgency. If I do not receive a satisfactory resolution, I will have no choice but to reconsider my relationship with your company, including the cancellation of my policy. I trust that this matter will be handled professionally and the a fair outcome will be reached
1 reply
2 months ago
Windscreen damage during battery change
Kia Weltevreden park are you choosing to ignore my complaint? I brought my vehicle in for a battery replacement at your Kia Weltevreden Park branch. When I delivered my car, the windscreen was in good condition with no cracks. However, upon collection after the battery replacement, I discovered a crack on the windscreen that was not there before. I immediately raised this with the technician who worked on my vehicle. I was informed that the cameras were not working, and later told that there were no cameras in the workstation area. I find this explanation concerning and unconvincing, as it prevents any transparency or accountability regarding what happened to my vehicle while in your care. It is unacceptable that my vehicle was returned to me in a damaged condition, and even more concerning that no responsibility has been acknowledged. I entrusted your team with my vehicle, and I expect it to be handled with care and professionalism. I am therefore requesting that Kia Weltevreden Park take full responsibility for the damage and arrange for the windscreen to be repaired or replaced at no cost to me. Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this issue.
0 replies
3 months ago
Complaint Regarding Vehicle Damage During Battery Replacement
I brought my vehicle in for a battery replacement at your Kia Weltevreden Park branch. When I delivered my car, the windscreen was in good condition with no cracks. However, upon collection after the battery replacement, I discovered a crack on the windscreen that was not there before. I immediately raised this with the technician who worked on my vehicle. I was informed that the cameras were not working, and later told that there were no cameras in the workstation area. I find this explanation concerning and unconvincing, as it prevents any transparency or accountability regarding what happened to my vehicle while in your care. It is unacceptable that my vehicle was returned to me in a damaged condition, and even more concerning that no responsibility has been acknowledged. I entrusted your team with my vehicle, and I expect it to be handled with care and professionalism. I am therefore requesting that Kia Weltevreden Park take full responsibility for the damage and arrange for the windscreen to be repaired or replaced at no cost to me. Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this issue.
0 replies
3 months ago
Poor service and lack of communication
I wanna raise my frustration regarding the extremely poor service I have received from Home Connect regarding my WiFi installation. When I signed up for the service, I made it very clear that the installation was urgent. However, it has now been a week and I still do not have a working internet connection. What is most disappointing is the complete lack of communication from your side throughout this process. Your team has attempted to send technicians for installation and maintenance without making any prior arrangements with me to confirm my availability. This is highly unprofessional and inconvenient. On top of that, I have had to follow up constantly just to get any form of response or update. This experience has been incredibly frustrating and far below the level of service I expected. If my connection is not installed and fully operational by 13 March 2026, please consider this notice to cancel my order immediately. Your current level of service is unacceptable, and I sincerely hope this matter can be resolved urgently.
0 replies
3 months ago
Rude cashier
one of your stores in Littlesfalls (Welgehuewel) and the lady by the Name of Nobuhle( cashier) rudely told me they were closed she won’t help me because she was already cashing out, I don’t mind them being closed but if you are closed why keep your door wide open? Please do better. She even said oooh I will call the manager for you, mind you the door was wide open at 20:05, you customers service is so poor, you need to take your caishier to customer service training
0 replies
7 months ago
Unfair Contract Terms, Lack of Communication & Unreasonable Termination Penalties
I have been an Afrihost customer since 2019, using the same fibre line without any issues. Earlier this year, due to personal circumstances, Afrihost attempted to debit my account on the agreed debit date but there were no funds available. My account was terminated without my awareness. When I discovered this, I immediately contacted Afrihost, and my account was reopened. At no point during this process was I informed that reopening the account meant I was being placed on a new line, or that this meant new contract terms would apply. Had I been made aware, especially about the 6-month minimum term and 2months cancellation notice, I would have made a different decision. Today, due to unforeseen circumstances, I contacted Afrihost to request cancellation as of Friday the 21st, or at the latest the end of this month. I am required to vacate my residence on Friday as I am scheduled for a hospital procedure and need to move in with someone who can take care of me. Despite explaining this, I was told that I must give 2 months’ notice and that cancellation will only take effect in January. I was also told I would need to pay a penalty fee. This is extremely unfair, as: 1. I have been using the same fibre line since 2019. 2. I was never informed that the reinstatement after the failed debit constituted a new line or new contract. 3. I should not be liable for penalties or extended contract terms I was never advised about. 4. I cannot continue paying for a service I will not be using, in a property I am vacating for health-related reasons. I am asking Afrihost to please explain: • How my original line from 2019 suddenly became a “new line” without any communication? • Why I am being held to terms I was never informed of? • Why I should be charged a penalty fee for a service I have maintained for years? I request that Afrihost show fairness and assist by allowing immediate cancellation without penalty, given the lack of communication on their side and my medical circumstances that require me to move urgently. I would appreciate a swift response and resolution.
0 replies
7 months ago
Poor Service and Lack of Communication – Vodacom Contract Delivery Issue
I recently took out a contract with Vodacom, and during the process, I clearly informed the agent assisting me that I would not be available to personally receive or sign for the parcel. I explained that I am currently away and unable to receive parcels in person. The agent then advised me to send my sister’s documents so she could be authorized as a third party to receive and sign for the parcel on my behalf. Last week, RAM attempted to deliver the parcel, but my sister was informed that Vodacom had not communicated any authorization for third-party collection. I immediately contacted Vodacom, and I was assured that the matter had been escalated to RAM to allow my sister to sign for the delivery. However, the following day, RAM again returned with the parcel and refused to release it. I called Vodacom several times afterward, but received no proper assistance. Yesterday, I received an SMS stating that my parcel had been returned to Vodacom. Today, I tried to follow up again and asked to speak with Nandile Dabula, the lady who has been assisting me. Unfortunately, every agent I spoke to either transferred me from one department to another or dropped my call altogether. I spent hours on the phone with no resolution and no accountability. This level of service is extremely disappointing and frustrating. If Vodacom cannot authorize my sister to sign for the parcel as agreed, then I would rather cancel the order entirely. I cannot continue wasting my time calling for days on end over such a simple issue. Please resolve this matter urgently.
2 replies
11 months ago
Order Cancellation and Refund With communication
unacceptable handling of my recent order (Refund Request ID: CR2507162155023351667701) with Makro. I was shocked to discover that my order was canceled without any prior communication from your team. This lack of communication is completely unacceptable. Despite my repeated attempts to follow up on the status of my order, including numerous calls to your customer service were some of your agents were hanging up my calls without any explanation.this is so frustrating. Now, I have been informed that a refund has been initiated, but it will take 7-14 days to process. I do not have the luxury of waiting that long, as I urgently need the funds to source the item elsewhere. lack of communication from a big company is disappointing. I demand that the processing of my refund be expedited immediately.
1 reply
13 months ago
Old Mutual Refusing to Pay Funeral Claim – Making My Mom Suffer After Losing Her Brother
My mother has a funeral policy with Old Mutual. Her brother (my uncle), who was also a beneficiary on the policy, sadly passed away at home on 26 March 2025. Ever since she submitted a claim for the funeral benefit, Old Mutual has done nothing but give her the runaround. They are now refusing to pay the claim because they want a specific section of the claim form to be filled out by a doctor who certified the death. However, my uncle passed away at home—he was not in a hospital—so there was no doctor involved. The people who certified his death were ambulance personnel, and they have already provided a letter explaining that they are not allowed to fill out that section of the form. We also have a letter from the royal family confirming that he died at home. Despite this, Old Mutual still refuses to process the claim, knowing full well that we cannot produce a doctor’s note for a home death. This is deeply frustrating and emotionally draining. Why should grieving families be made to suffer further, simply because of rigid and unreasonable claim procedures? It’s now been over a month (going on two) since my uncle passed away, and Old Mutual continues to stall. We are asking: how long must people struggle to get the support they’ve paid for? This is supposed to be a funeral policy—why does Old Mutual make it so hard to access help during a time of loss? This isn’t the first time Old Mutual has been called out for failing to pay out policies in good time. Why do our parents and elders have to go through this trauma after faithfully paying their premiums for years?
3 replies
96 months ago
Rude Agent
I logged a refund case more than 21 days ago now when I tried to contact the contact center they always tell me my case it's in progress.. I called again I spoke to the lady by the name of Matsidiso she was so rude telling me I should wait like any other customers I mean SAA having internal problem doesn't have to affect me as the customer.. I ask to speak to her manager them she put me on hold for too long then she hang up the phone.. Mo wonder SAA is in **** is because of their employees they are so rude ?????
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
18 (94.73684210526316%)