LM
Lucas M
Active since Sep 2021
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Deeply Frustrated by the Lack of Professionalism
I am extremely frustrated and disappointed with the service I received at Kia Weltevreden Park. This experience has completely changed my perception of this branch, and unfortunately, I will not be returning or recommending it to anyone. I personally visited the dealership on 26 February 2026 to book my vehicle for a service and was advised to bring it in on 2 March 2026 at 7:00 AM. I followed the instruction exactly and dropped the car off at 7:00 AM as agreed. What frustrated me the most was the complete lack of communication throughout the day. Not a single call to provide an update, explain findings, or advise on progress. I had to follow up myself. When I arrived at 15:45, I was informed that the car was still not ready. To make matters worse, while waiting, I overheard staff contacting my bank for authorization and processing the quote at that very moment. It genuinely felt like work on my vehicle only started when I arrived. I fully understand that dealerships are busy. However, being busy is not an excuse for poor communication and disregard for a customer’s time. A simple phone call to manage expectations would have made a significant difference. Instead, I felt inconvenienced, unheard, and undervalued. What added to my frustration was the response from the service advisor, Keisha. Rather than acknowledging the inconvenience or apologising, the explanation given was simply that they had many cars and mine took time. This was not about the service itself — it was about the lack of communication, accountability, and basic customer care. For a dealership service, I expected far better.
0 replies
14 months ago
POOR Customer service
FNB needs to work on the customer experience team horrible service I got from one of their reps Abdul Watson . The agent needs serious training, am shocked how he deals with customers , it's like his running a ****a shop
71 replies
16 months ago
Lancet poor service
Shame will never recommend Lancet .I waited for more than 3 hours for my results while I was in a truma unite even my doctor tried calling and no one took responsibility. It didn't even mean nothing to them that we needed the results asap since I was In a Truma emergency unite .
56 replies
20 months ago
Isaac really was goo...
Isaac really was good with us at Germiston
53 replies
20 months ago
Kaizer Chiefs DigiStore Is a **** Concern Regarding Unfulfilled Order .
I am writing to express my disappointment with the service I have received from the KC Digistore Online platform. Three weeks ago, I purchased a Kaizer Chiefs jersey, made full payment, and received a confirmation email for the order. However, to date, I have not received any further communication or update regarding the delivery of my purchase. I have also sent a follow-up email but have yet to receive any response. The lack of communication and failure to fulfill my order is concerning, and I am beginning to question the legitimacy of the platform. I would strongly urge others to exercise caution when considering purchasing online and to consider visiting the physical store instead.
0 replies
21 months ago
Exceptional Service by Hlungwani Miyelani
I would like to express my sincere gratitude for the outstanding service provided by your consultant, Hlungwani Miyelani, from the Home Loans department. Prior to my interaction with her, I had begun to feel that FNB was becoming increasingly impersonal, and I did not feel particularly valued as a client. However, my perception completely changed after speaking with Miyelani. From our very first interaction, she demonstrated a remarkable commitment to customer service. Miyelani made me feel like I was the sole focus of her attention, consistently keeping me informed and delivering on every promise she made. Her professionalism and dedication have not only restored my confidence in FNB but also made me feel genuinely at home with your bank. I would like to commend Miyelani for her exceptional service and for representing FNB so positively. She is a true service champion who upholds the highest standards and reflects the values of your organization. It is thanks to her efforts that I will continue to choose FNB and enthusiastically recommend your services to friends and family. Please ensure that Miyelani receives the recognition she deserves for her exemplary work. Thank you once again, Hlungwani Miyelani, for your outstanding support.
56 replies
21 months ago
Complaint Regarding Damage to Vehicle and Poor Customer Service at Glen Mall
I am disappointment with the recent experience I had at Glen Mall, a place I have always regarded with high respect. On July 20, 2024, while driving through the mall's parking area, my vehicle's front bumper was damaged by the boom gate spike, which lowered prematurely assuming my car had already passed. I promptly reported the incident to the parking staff and security personnel. Unfortunately, I was met with unprofessional and rude behavior from the security staff, who dismissively told me that the center is not responsible for the damage. I escalated the matter to higher management while still at the mall and was assured that it would be forwarded to the operations manager, Casper, for resolution. Despite these assurances, I have not received any follow-up communication, whether by call, text, or email, to acknowledge the incident or offer an apology. This experience has significantly tarnished my view of Glen Mall. The lack of accountability and poor customer service is unacceptable, especially for a mall of Glen's stature. I find it concerning that even the security personnel seemed aware of this incompetence, which reflects poorly on the entire management team. Given this incident, I can no longer recommend Glen Mall to my friends, family, or for any company functions
0 replies
29 months ago
FNB has lost its customer care touch
What happened to the FNB that I knew . My number 1 bank , my day one bank , my very first bank to use . You guys have lost touched , your call centre agents are not happy that we called . Your branch consultants don't have that human element , no soft skills it's like they are running a ****a shop . I know for now I am just a drop in the ocean but honestly you guys have dropped the ball.
71 replies
47 months ago
FNB Bill Shock -
I am been over charged and when I enquire no one can answer me . Even the customer care team cant reach out or give me answers .The customer care team was also clue less on how to assist me . They just send you automated mail advising that your call is been closed . No one cares at FNB shame , not even a courtesy call just to understand your frustration . You must just pay no questions asked . Very disappointed
134 replies
50 months ago
FNB Dropping the ball ( Very Disappointed)
I am very disappointed and I do not feel valued as a client . Our agreement is that my debit order is on 25th . FNB decided to changed my debit order without informing me . This is the second month I am raising this matter and no one can answer me instead the call center advisors told me straight she has no idea . I reported the incident around 8 am and incident was only logged or escalated now at 16:00 . Meaning no one will look at my issue up until Monday since their operating hours is Monday to Friday . FNB is dropping the ball they been my number 1 bank for years and today I feel they losing it . Or are you trying to get my account into arears so that I can have higher interest . What you are doing is a breach of contract .
53 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)