Poor Customer Service

I'm extremely upset and disappointed with Kids Emporium Canal Walk and it will sadly be my last time supporting them. I was gifted a 6-12month size dress from their store for my daughter, however, upon opening I noted the bow on the front was stained. When taking it back, I was informed they would not refund or exchange as the dress wasn't in that condition upon sale? The dress has never been worn as my child is only 3 months old and still had the tags on. I'm offended that I am being held liable when the garment was sold in that condition.