bad service

the owner is not well upstairs,i my child's nappy came back very wet and i simply asked her to make sure that ts doesn't happen next time and very politely guess what she went crazy she said the nappy got wet outside her creche its not her responsibility okay fine i let it go the following day i took the baby again she took all the nappies that were not used she squashed them and placed them in a plastic and then she wrote a very rude letter saying that i should take the nappies and smell them and see if they are wet ........To cut the story short the owner HEIDI IS insane.