HUGGIES EXTRA CARE MY FOOT

I've used Huggies for the past 22 years with both my kids and never had 1 bad review...but now with my grandson..wow ..not only is the nappy not as good as it use to be but the customer service is even worse.They promised to get back to me in 10 working days,it's been almost a month since l last heard of them.I keep sending emails an they jst don't reply...WAT A TERRIBLE WAY TO DEGRADE THIS ONCE EXCELLENT BRAND...