KC
Kimberly Clark SA
Claimed Business
KC
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJvV
Stephné J van Vuuren
1 reviews | Active since Jan 2020
2 Feb 2026, 10:22
Huggies “Win nappies for a year” competition in 2025
I entered the Huggies “Win nappies for a year” competition in 2025 at SPAR Kocksoord. The competition ended on 31 May 2025 and stated that there would be one winner per store. In November 2025 I received an SMS confirming that I am a winner and that vouchers would be sent within two weeks. On 19 December 2025 at 17:03 I received a further SMS apologising for delays and confirming vouchers would be sent by the end of January. To date, nothing has been received. This prize is time-sensitive — my child will no longer be in nappies by the time anything is delivered. Calls and emails to the Kimberly-Clark call centre have been unsuccessful, with agents stating they are unaware of the competition. This feels misleading and unacceptable. I am requesting immediate resolution or compensation equivalent to the promised prize.
Helpful (0)
|Replies (0)SJvV
Stephné J van Vuuren
1 reviews | Active since Jan 2020
2 Feb 2026, 10:22
Huggies “Win nappies for a year” competition in 2025
I entered the Huggies “Win nappies for a year” competition in 2025 at SPAR Kocksoord. The competition ended on 31 May 2025 and stated that there would be one winner per store. In November 2025 I received an SMS confirming that I am a winner and that vouchers would be sent within two weeks. On 19 December 2025 at 17:03 I received a further SMS apologising for delays and confirming vouchers would be sent by the end of January. To date, nothing has been received. This prize is time-sensitive — my child will no longer be in nappies by the time anything is delivered. Calls and emails to the Kimberly-Clark call centre have been unsuccessful, with agents stating they are unaware of the competition. This feels misleading and unacceptable. I am requesting immediate resolution or compensation equivalent to the promised prize.
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Replies (0)sH
saadia H
1 reviews | Active since Jan 2020
10 Dec 2025, 08:54
BOYCOT HUGGIES
The worst customer service received, I have purchased a pack of huggies gold,we get home unpack the nappies in the nappy cupboard and dispose of the till slip and later on find that there are rejects in nappies. I have emailed huggies and sent them proof and photos of the horrible quality of they nappies. I was told that I will receive feedback in 10 days and no feedback was received, I called Kimberly Clark and was told that they need the packaging or till slip.no where on the packaging states that keep till slip and packaging if the item is faulty. We trust huggies and they are a well established company who we put our trust in to ensure we do not receive damaged.
Helpful (0)
|Replies (0)sH
saadia H
1 reviews | Active since Jan 2020
10 Dec 2025, 08:54
BOYCOT HUGGIES
The worst customer service received, I have purchased a pack of huggies gold,we get home unpack the nappies in the nappy cupboard and dispose of the till slip and later on find that there are rejects in nappies. I have emailed huggies and sent them proof and photos of the horrible quality of they nappies. I was told that I will receive feedback in 10 days and no feedback was received, I called Kimberly Clark and was told that they need the packaging or till slip.no where on the packaging states that keep till slip and packaging if the item is faulty. We trust huggies and they are a well established company who we put our trust in to ensure we do not receive damaged.
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Replies (0)MM
JC
Jeveshnie C
1 reviews | Active since Jan 2020
13 Aug 2025, 12:23
HUGGIES GOLD SIZE 6 DEFECTIVE DO NOT BUY
I purchased a pack of 44 Huggies gold size 6 pull up pants for my toddler the fasteners at the end are breaking off as I'm am.pulling it up her legs. I have contacted Kimberly Clark SA to complain they keep requesting pictures which I've sent only to be told they cannot assist me. I expect a refund I paid alot of money I am a single parent. This is unacceptable!!!
Helpful (0)
|Replies (0)JC
Jeveshnie C
1 reviews | Active since Jan 2020
13 Aug 2025, 12:23
HUGGIES GOLD SIZE 6 DEFECTIVE DO NOT BUY
I purchased a pack of 44 Huggies gold size 6 pull up pants for my toddler the fasteners at the end are breaking off as I'm am.pulling it up her legs. I have contacted Kimberly Clark SA to complain they keep requesting pictures which I've sent only to be told they cannot assist me. I expect a refund I paid alot of money I am a single parent. This is unacceptable!!!
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Replies (0)ND
Nazlie D
1 reviews | Active since Jan 2020
11 Aug 2025, 22:08
HUGGIES EXTRA CARE MY FOOT
I've used Huggies for the past 22 years with both my kids and never had 1 bad review...but now with my grandson..wow ..not only is the nappy not as good as it use to be but the customer service is even worse.They promised to get back to me in 10 working days,it's been almost a month since l last heard of them.I keep sending emails an they jst don't reply...WAT A TERRIBLE WAY TO DEGRADE THIS ONCE EXCELLENT BRAND...
Helpful (0)
|Replies (0)ND
Nazlie D
1 reviews | Active since Jan 2020
11 Aug 2025, 22:08
HUGGIES EXTRA CARE MY FOOT
I've used Huggies for the past 22 years with both my kids and never had 1 bad review...but now with my grandson..wow ..not only is the nappy not as good as it use to be but the customer service is even worse.They promised to get back to me in 10 working days,it's been almost a month since l last heard of them.I keep sending emails an they jst don't reply...WAT A TERRIBLE WAY TO DEGRADE THIS ONCE EXCELLENT BRAND...
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Replies (0)NM
Noma M
1 reviews | Active since Jan 2020
14 Jul 2025, 10:46
Huggies SA and Kimberly Clark are the worst.
Worst customer service center ever. I complained about the Huggies nappies and I was referred to Kimberly clark. Since last year they have never attended my complaint after sending numerous pics, videos. NOTHING! I would not recommend Huggies as they will send you to this *********** Kimberly Clark to handle your case.
Helpful (0)
|Replies (0)NM
Noma M
1 reviews | Active since Jan 2020
14 Jul 2025, 10:46
Huggies SA and Kimberly Clark are the worst.
Worst customer service center ever. I complained about the Huggies nappies and I was referred to Kimberly clark. Since last year they have never attended my complaint after sending numerous pics, videos. NOTHING! I would not recommend Huggies as they will send you to this *********** Kimberly Clark to handle your case.
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Replies (0)jF
janeill F
1 reviews | Active since Jan 2020
2 Jul 2025, 07:22
KOTEX SANITARY PADS
I have been experiencing great dissatisfaction with KOTEX SANITARY PADS, they stick to your underwear like SUPER GLUE, ripping the pad apart, tearing the stitches of your underwear each and every single time,and when I try to remove them, the pads tear, making it difficult to remove the sticky residue, this is disgusting to say the least.
Helpful (0)
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janeill F
1 reviews | Active since Jan 2020
2 Jul 2025, 07:22
KOTEX SANITARY PADS
I have been experiencing great dissatisfaction with KOTEX SANITARY PADS, they stick to your underwear like SUPER GLUE, ripping the pad apart, tearing the stitches of your underwear each and every single time,and when I try to remove them, the pads tear, making it difficult to remove the sticky residue, this is disgusting to say the least.
0
Replies (0)HR
Honest R
1 reviews | Active since Jan 2020
24 Jun 2025, 14:25
Cheap quality. Daylight *******
Over the last 3 year, with 2 kids, I have spent exactly R26 570.00 on Huggies diapers. As a mom, you value your chosen diaper brand and trust that you will get quality for the price you pay. I recently purchased a pack of diapers only to find that every nappy in the bag was defected. I reached out to Kimberly-Clark and followed the steps for reimbur*****t. It has not been 2 months and I am still waiting for the issue to be resolved. I am following up twice weekly and only get promises of "your voucher will be issued" yet it never arrives. The customer helpline is extremely inefficient and the agents who work there are disrespectful and short. I am absolutely disgusted in the level of service received. I will not spend another cent on a huggies product, and advise anyone reading this to do the same.
Helpful (0)
|Replies (0)HR
Honest R
1 reviews | Active since Jan 2020
24 Jun 2025, 14:25
Cheap quality. Daylight *******
Over the last 3 year, with 2 kids, I have spent exactly R26 570.00 on Huggies diapers. As a mom, you value your chosen diaper brand and trust that you will get quality for the price you pay. I recently purchased a pack of diapers only to find that every nappy in the bag was defected. I reached out to Kimberly-Clark and followed the steps for reimbur*****t. It has not been 2 months and I am still waiting for the issue to be resolved. I am following up twice weekly and only get promises of "your voucher will be issued" yet it never arrives. The customer helpline is extremely inefficient and the agents who work there are disrespectful and short. I am absolutely disgusted in the level of service received. I will not spend another cent on a huggies product, and advise anyone reading this to do the same.
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Replies (0)