Defective Huggies Gold Size 5 Nappies Causing Severe Nappy Rash and Request for Refund

Dear Huggies South Africa Customer Care,

I am writing to formally complain about multiple packs of Huggies Gold Size 5 nappies that appear to be defective and have caused a severe rash and skin injury to my child.

I have been using Huggies Gold since my child was born and have never experienced any issues before. Recently, after using a new batch of Size 5 nappies, my child developed a very severe nappy rash. The rash initially went away, but after continued use it returned much worse, to the point where the skin became raw and started bleeding, almost as if the skin had been cut.

After noticing this reaction, I inspected the nappies and found that:

The inside filling/cotton feels loose and uneven

The nappies feel unusually hard/stiff from the outside

Multiple bags from the same purchase appear to have the same problem

The expiry date reflects 2029, yet the product quality feels abnormal compared to the Huggies Gold nappies I have always used

Due to the seriousness of the reaction, I immediately stopped using the nappies. I have kept the packaging, batch information, and defective nappies as evidence, along with photographs of the product and the injuries caused.

This situation has caused:

Pain and discomfort for my child

Medical concern regarding possible skin damage/infection

Financial loss, as I spent a significant amount of money on multiple unusable packs

The batch for all 5 packs i bought is CT01

I bought it at shoprite in randfontein

I am requesting:

An urgent investigation into this batch/product quality issue

Collection or inspection of the defective nappies

A full refund or compensation for the defective packs purchased

Written feedback regarding the outcome of the investigation

Please provide me with a case/reference number and advise on the next steps as soon as possible.

I expect this matter to be treated urgently due to the health and safety concerns involved.